Contact Us

Thank you for visiting concordnc.gov. If you would like to report a non-emergency issue to the City, please consider using the Concord Mobile Care app, available at concordnc.gov/ConcordMobileCare.

Customers experiencing an outage of their Concord Electric or Water service should call 704-920-5555 to report their outage 24/7.


If you are a citizen wanting to file a claim or a service request, contact Concord's Customer Care Center during normal business hours:

7:30 a.m - 5:30 p.m Monday – Friday.
(704)920-5555
(800)735-8262 Telecommunications Display Device (TTD)

The Customer Care Center will direct the claim or service request to the appropriate department.

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