Customer Care Center

Sometimes there is still no substitute for assistance which is personal, caring and helpful. The City of Concord's Customer Care Center reaffirms our commitment to excellence. This mission is shared by our management and operational personnel throughout the organization.

If you need assistance, contact our Customer Care Center at 704-920-5555 or Telecommunications Display Device (TDD) 1 (800) 735-8262.

Frequently Asked Questions:

Q: Does the City accept credit card payments?

A: Yes. The City accepts online credit card payments for utility services.
Go to: Online Utility Payment

Q: Who do I call when my garbage is missed?

A: You would contact the Customer Care Center at 704-920-5555 the next business day.

Q: When does the City pick up yard waste and/or bulky items?

A: Yardwaste or any other bulky item is picked up on your normal garbage day. Please call one day prior to your garbage day to schedule pickup.

Q: How do I start utility service?

A: There is a $150 deposit for Electric/Water/Sewer and $75 deposit for Water/Sewer. Requirements for new service are:

1. If renting or leasing, please enclose first and last pages of your lease agreement.

 

 
2. Along with the application, please enclose a copy of your picture id such as a valid U.S. driver’s license, college ID, passport, or military ID.
 
3. A letter of credit from a current or previous utility company (electric, water, or gas only) indicating the most recent 12-month history (with no more than 2 late payments, no disconnects, and no returned checks) may be used in lieu of the required deposit. Please contact your utility company and have letter faxed directly to us at 704-795-6193.
 
Click here for more information about starting utility service.
 

 

Hours of Operation

Monday through Friday 7:30 AM - 5:30 PM

 

Numbers to Know

Customer Care Center, 704-920-5555
Customer Care Center Fax, 704-795-6193
Duke Energy, 704-788-7800
Kannapolis Water 704-920-4399
Kannapolis Public Works, 704-920-4200
Time Warner Cable, 704-938-5156
PSNC, 1-877-776-2427
Union Electric, 1-800-632-4949
Heater Utilities, 1-888-540-4264
One-Call Center for Utility Locate, 1-800-632-4949

Department Manager
Tammy Linn, Customer Service Manager
704-920-5240

Customer Care Supervisor
Angela Britt
704-920-5246

Other names to know

704-920-5545

704-920-5544
Lorry Stegal
704-920-5244
Jennifer Nesbitt
704-920-5549
Manuel Gomez
704-920-5549
Lauren Nelson
704-920-5548