Aviation Department extends "Get Well" wishes to two team members.
We looking forward to having both our Customer Service Specialists Twanda and Tanya back soon.
City of Concord Aviation Department Welcomes Aviation Supervisor Frank DeMorrow to Concord Regional Airport.
Frank will supervise our Maintenance, Line, & Customer Service Staff and will work flexible schedule to be on-site during busy times such as after a NASCAR race event when multiple team aircraft fly back to the airport within a few hours after the race.
City of Concord Aviation Department Welcomes two new Airport Service Workers to Concord Regional Airport.
This July two new employees have joined the Aviation Department Team. Welcome George Connor and Jeremy James! We are excited to have them join our team. They will be performing ramp and line services for our FBO customers and assisting with the safety, security, and maintenance and operations of the airport.
Aviation Department Coworker "Above and Beyond Recognition" Program
Our "Above and Beyond" Recognition Program began in September 2010. CRA coworkers were asked to nominate fellow coworkers for going “Above and Beyond” in customer service. Actions like the following would qualify for going above and beyond:
Treating customers and co-workers special;
Treating customers and co-workers fairly and equally;
Treating all customers and co-workers with respect;
Showing concern and not giving up until a solution is found or a job is done;
Making a positive impression and taking pride in their job;
Handling situations in a timely manner;
Being positive, friendly and a good listener;
Essentially, observing a coworker providing the kind of service that goes beyond what you would expect would qualify for an "Above and Beyond" nomination.
Internal nomination forms are located on the board across from the employee time clock. Employees will be asked to explain in a few sentences on the nomination form why they are nominating their fellow coworker. Nomination forms will them be placed in a sealed envelope and dropped in the Airport Administration mailbox.
Towards the end of the month, all nomination forms submitted during that month will be reviewed by the Concord Regional Airport Customer Service Design Team and a winner will be voted on. The nomination receiving the most votes will be the “Above and Beyond” monthly winner for the next month.
The winner will be announced each month and each winner will receive the “CRA VIP” parking spot (Temporary Unavailable) for the following month as well as a gift card.
Congratulations to all our CRA VIP Aviation Above and Beyond Winners:
October: Brandon Byerly
November: Chris Jaeck
December: Tracole Carr
January: Tony Emerson
February: John Bridges
March: Tom Gantt
April: Steven Cates
May: Doug Howell
June: Christa Fox
July: Karen Miller
August: Jesus Alvarenga
September: Bill Sherrill
October: Ashley Patriarca
November: Valerie Speacht
December: Roger Griffin
January: No winner this month
February: No winner this month
March: Justin Moon
April: No winner this month
May: Tanya Staton
June: Darrell Burris
July: Richard Burris
August: Twanda Pickens
September: Trey Smith
October: Chris Riley
Nobember: No winner this month
December: Bill Sherrill
January: Travis Eudy
February: Katie Ashworth
March: Cheryl Ketrow
April: Molly Sherrill
May: John Bridges
June: No winner this month
July: Dannyle LaCourse
August: Chris Stone
September: Jessica Jones (Finance Department)
October: Karaen McCall (Finance Department)
November: No winner this month.
December: David Abraham (Allegiant)
For Info on Job Openings, contact the City of Concord Human Resources Department at
(704) 920-JOBS (5627) or visit their page on this website.