Best Wishes to Karen Miller on Her Retirement
Karen retired from the City of Concord Aviation Department on May 31, 2013 after 13 1/2 years of service, having worked with all three of Concord Regional Airport aviation directors.
CONGRATULATIONS TO OUR CRA VIP
John Bridges, May 2013
John Bridges was recognized by his co-workers for going above and beyond his regular job duties. One mentioned John taking extra time to help out the maintenance department. We are glad to have John as a part of the CRA team providing great customer service both to internal and external customers!
Welcome New Aviation Department Co-Workers
We have had several new faces join the Aviation Department team at Concord Regional Airport this fall. We are excited to have you join us.
Chris Stone = Airport Service Worker
Cheryl Ketrow = full time Customer Service Specialist
Cindy Moylan = part time Customer Service Spec.
Molly Sherrill = part time Customer Service Spec.
Katie Ashworth = greeter
Danyelle LaCourse = greeter
Caleb Richardson = greeter
Congratulations to all our CRA VIP Aviation Above and Beyond Winners:
2010
October: Brandon Byerly
November: Chris Jaeck
December: Tracole Carr
2011
January: Tony Emerson
February: John Bridges
March: Tom Gantt
April: Steven Cates
May: Doug Howell
June: Christa Fox
July: Karen Miller
August: Jesus Alvarenga
September: Bill Sherrill
October: Ashley Patriarca
November: Valerie Speacht
December: Roger Griffin
2012
January: No winner this month
February: No winner this month
March: Justin Moon
April: No winner this month
May: Tanya Staton
June: Darrell Burris
July: Richard Burris
August: Twanda Pickens
September: Trey Smith
October: Chris Riley
Nobember: No winner this month
December: Bill Sherrill
2013
January: Travis Eudy
February: Katie Ashworth
March: Cheryl Ketrow
April: Molly Sherrill
May: John Bridges
June: Winner not yet announced.
July: Winner not yet announced.
August: Winner not yet announced.
September: Winner not yet announced.
October: Winner not yet announced.
November: Winner not yet announced.
December: Winner not yet announced.
Aviation Department Initiates
Coworker "Above and Beyond Recognition" Program
Beginning in September 2010, CRA coworkers are being asked to nominate fellow coworkers for going “Above and Beyond” in customer service. Actions like the following would qualify for going above and beyond:
Treating customers and co-workers special;
Treating customers and co-workers fairly and equally;
Treating all customers and co-workers with respect;
Showing concern and not giving up until a solution is found or a job is done;
Making a positive impression and taking pride in their job;
Handling situations in a timely manner;
Being positive, friendly and a good listener;
Essentially, observing a coworker providing the kind of service that goes beyond what you would expect would qualify for an "Above and Beyond" nomination.
Nomination forms will be located on the board across from the employee time clock. Employees will be asked to explain in a few sentences on the nomination form why they are nominating their fellow coworker. Nomination forms will them be placed in a sealed envelope and dropped in the Airport Administration mailbox.
Towards the end of the month, all nomination forms submitted during that month will be reviewied by the Concord Regional Airport Customer Service Design Team and a winner will be voted on. The nomination recieving the most votes will be the “Above and Beyond” monthly winner for the next month.
The winner will be announced in the last staff meeting of each month and will receive the “CRA VIP” parking spot for the following month as well as a gift card.
Airport Service Worker Bradley Faggart stopped by the airport in early May 2012 and visited with some of his airport co-workers. Bradley is currently on military leave from the Aviation Department and will be deployed with his National Guard unit for the next several months. We all will miss him while he is gone serving our country and look forward to his safe return in Summer of 2013.
For Info on Job Openings, contact the City of Concord Human Resources Department at
(704) 920-JOBS (5627) or visit their page on this website.
