Utilities Billing

Department Supervisor

Edna Ferrell, Utility Billing Manager
(704) 920-5255

e-mail: ferrelle@concordnc.gov 

 

Clint Rimer, Senior Meter Technician, 704-920-5253
Daniel Criscoe, Utility Billing Specialists, 704-920-5256
Linda Barnes , Utility Billing Specialists, 704-920-5257
Amanda Carpenter, Utility Billing Specialists, 704-920-5258
Heather Horne, Utility Billing Specialists, 704-920-5259
Kelly Morgan, Utility Billing Specialists, 704-920-5252

 

Phone Numbers of Importance

Billing (704) 920-5219
Meter Reading (704) 920-5219

 

The City has implemented a lock box payment processing program. To assist us in providing you the most efficient processing of your utility payment, please use the return envelope and billing stub provided to you each month.

Our new payment processing address is: 

City of Concord
PO Box 580469
Charlotte, NC 28258-0469

 

Written inquiries and correspondence concerning your utility account or other city issues please use:

City of Concord
PO Box 308
Concord, NC 28026-0308

 

Frequently Asked Questions:

 

Q. When are utility bills mailed?

A. 10th, 20th, 30th of each month

Q. Blocked meters, locked gates, etc. -- How to handle?

A. Notify meter reading and we can make arrangements to read at a mutually convenient time.

Q. When are utility bills due?

A. Upon receipt, and considered past due if not paid on the 25th day from the bill date by 2:00 p.m.

Q. Do you charge a "late fee"?

A. Yes. A Utility Late Fee of 1-1/2 percent will be charged on all unpaid balances.

Q. When is disconnection of past due accounts?

A. An account is disconnected the 45th day from the bill date. Please note that delinquent accounts are turned over to a collection agency and may affect your credit report. Click here to learn more.

Q. What are the current basic water and sewer rates?

A. See Fees & Charges Schedule

Q. What are the current electric rates?

A. See Fees & Charges Schedule

Q. How can I help my neighbor?

A. Neighbor Helping Neighbor Program