Citizen Claims

For citizen claims, contact the Risk Management Department during normal business hours 8:00 a.m. - 5:00 p.m. Monday – Friday.

Pat McDonough (704)920-5109 or email

If you are filing a claim, please completed the Citizen Claim Form at the bottom right of the page and submit directly to Risk Management for claims processing.


You may also contact the Customer Care Center at (704)920-5555 from 7:00 a.m - 6:00 p.m., Monday – Friday.

(800)735-8262  Telecommunications Display Device (TTD)