For citizen claims, contact the Risk Management Department during normal business hours 8:00 a.m. - 5:00 p.m. Monday – Friday.
Angela Biggers (704)920-5112 or email
Pat McDonough (704)920-5109 or email
If you are filing a claim, please completed the Citizen Claim Form at the bottom right of the page and submit directly to Risk Management for claims processing.
You may also contact the Customer Care Center at (704)920-5555 from 7:00 a.m - 6:00 p.m., Monday – Friday.
(800)735-8262 Telecommunications Display Device (TTD)