Citizen Claims

For citizen claims, contact the Risk Management Department during normal business hours 8:00 a.m. - 5:00 p.m. Monday – Friday.

Angela Biggers  (704)920-5112 or email

Pat McDonough (704)920-5109 or email

If you are filing a claim, please completed the Citizen Claim Form at the bottom right of the page and submit directly to Risk Management for claims processing.


You may also contact the Customer Care Center at (704)920-5555 from 7:00 a.m - 6:00 p.m., Monday – Friday.

(800)735-8262  Telecommunications Display Device (TTD) 



Julie Waller
Safety, Health & Risk Manager
(704)920-5111 (Office)
(704)920-6910 (Fax)


Angela Biggers
Safety, Health & Risk Coordinator
(704)920-5112 (Office)
(704)920-6910 (Fax)


Pat McDonough
Safety, Health & Risk Coordinator
(704)920-5109 (Office)
(704)920-6910 (Fax)


Physical Location:
Fire Station #3
100 Warren C. Coleman Blvd
Concord, NC 28026

Mailing Address:
City of Concord
Risk Management
P.O. Box 308 
Concord, NC 28026-0308

Forms & Documents