For citizen claims, contact Angela Biggers in Risk Management at (704)920-5112 or email
during normal business hours 8:00 a.m. - 5:00 p.m. Monday – Friday.
If you are filing a claim, please completed the Citizen Claim Form at the bottom right of the page and submit directly to Angela Biggers in Risk Management for claims processing.
You may also contact the Customer Care Center at (704)920-5555 from 7:00 a.m - 6:00 p.m., Monday – Friday.
(800)735-8262 Telecommunications Display Device (TTD)