Citizen Claims

For citizen claims, contact Angela Biggers in Risk Management at (704)920-5112 or email   during normal business hours 8:00 a.m. - 5:00 p.m. Monday – Friday.  If you are filing a claim, please completed the Citizen Claim Form at the bottom right of the page and submit directly to Angela Biggers in Risk Management for claims processing.

You may also contact the Customer Care Center at (704)920-5555 from 7:00 a.m - 6:00 p.m., Monday – Friday.

(800)735-8262  Telecommunications Display Device (TTD) 



Julie Waller
Safety, Health & Risk Manager
(704)920-5111 (Office)
(704)920-6910 (Fax)


Angela Biggers
Safety, Health & Risk Coordinator
(704)920-5112 (Office)
(704)920-6910 (Fax)


Physical Location:
Fire Station #3
100 Warren C. Coleman Blvd
Concord, NC 28026

Mailing Address:
City of Concord
Risk Management
P.O. Box 308 
Concord, NC 28026-0308