Transportation Department
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Frequently Asked Questions

How do I request a street repair or get a pothole repaired?

Determine if the pothole or damage is on a City-maintained street, State-maintained street, or private street by using the Map of City-Maintained Streets. If the street is maintained by the City, please contact the City’s Customer Care Center at (704) 920-5555 to generate a work order. If the street is maintained by the State, please contact the North Carolina Department of Transportation at (704) 436-9316. If the street is private, please contact the local property owners’ association.

How can I request a sidewalk along my street?

If the street is maintained by the City, please complete a Sidewalk Request Form or call (704) 920-5338. Sidewalk requests will be prioritized based on a points system in the City’s Pedestrian Improvement Plan.

What do I do if I see a problem with a traffic signal?

Please report all malfunctions, damage, or other related traffic signal problems to the City’s Customer Care Center at (704) 920-5555.

What do I do if a notice a missing or damaged street sign?

Missing or damaged STOP signs and other sign problems may pose an immediate danger to the public. Please report all missing or damaged signs to the City’s Customer Care Center at (704) 920-5555.

Who do I call to get mud or debris washed off a street?

Call the City’s Customer Care Center at (704) 920-5555 to report mud or debris on a street. Contractors will be held responsible for cleaning construction-related mud or debris.

How do I apply for a driveway permit?

To apply for a driveway permit, please submit a driveway application form and plans showing the location and dimensions of the proposed improvements to the Development Services Department at 66 South Union Street. Two copies are required for access to City streets. Six copies are required for access to State streets, along with six copies of a completed N.C. DOT driveway permit form

Transportation Director
Joe Wilson III, P.E.
(704) 920-5362

Physical Address
Alfred M. Brown Operations Center
850 Warren C. Coleman Blvd
Concord, NC 28025

Mailing Address
Transportation Department
Post Office Box 308
Concord, NC 28026-0308

Facsimile Number
(704) 795-0404

 Concord Interactive Street Map