City Manager


W. Brian Hiatt
City Manager

W. Brian Hiatt has served as Concord's City Manager since 1998. He came to Concord from Hickory where he served as Assistant City Manager for over 10 years. Brian holds a Bachelor of Science Degree in History and Government Service from Appalachian State University where he was a summa cum laude graduate, and a Master of Public Administration from the University of North Carolina at Chapel Hill. Active in the community, Brian serves as President of the Academic Learning Center and is on the Board of Directors for the Cabarrus Economic Development Corporation and the Water and Sewer Authority of Cabarrus County. He is a Past-President of both the Concord Rotary Club and the Lake Hickory Rotary Club.  He is also a Past-President of the Board of Directors for United Way of Cabarrus County. In 2002, Brian served as the Chairman of the United Way Campaign in Cabarrus County. He is also a former board member of Hospice of Cabarrus County. He is currently the President-elect of the North Carolina City and County Management Association.  Brian was a member of the Board of Directors of the NC League of Municipalities from 2004 through 2008 and now serves on its General Government Legislative Action Committee.  Having a desire to see young people better educated in government, Brian previously served as Chairman of the Civic Education Committee of the North Carolina City and County Managers Association and on the Steering Committee of the North Carolina Civic Education Consortium. He has also been recognized as a Credentialed City Manager by the International City and County Management Association. Brian is married to Julie, and they have two children, Andrew and Erin.

 

 

Council-Manager Form of Government

  

City Manager's Column
by Brian Hiatt, City Manager

 

What City services did you use today?

In February, I spoke to several groups of third graders about municipal government as part of our annual civic education program. My part of the program gives the students an overview of how City government operates and what services Concord provides. I started out by asking them how many services they used that day.

 
Even though I spoke with them before 9:00 a.m., most students could identify at least five services they already used that day. Most noted using water, sewer (wastewater), electricity, and recycling and garbage collection. Others identified police, if they passed a police car on the way to school or if crossing guards helped them or a friend walk there. A few added the fire department if they passed a station along the way. Of course, all had to use one or more City-maintained streets or sidewalks to get to school.
 
It is human nature to take many services for granted unless something goes wrong. For example, if the garbage is not collected or water and/or electricity is not available, we notice it quickly. Otherwise, we just assume the system will work. For other services like 911 communications, police, fire, or parks and recreation, we do not spend a lot of time thinking about them until they are needed.
 
I try to communicate to the third graders, as simply as possible, that all services require operational expenses, purchases of materials and equipment, and paying personnel—regardless if they are provided by City forces such as police and fire, or contracted out such as garbage and recycling collection.
 
I also explain that different revenues that are used to pay for different types of services. Property and sales taxes are used for services like police, fire, garbage and recycling, limb and leaf collection, street maintenance and construction, traffic signals and signs, and parks and recreation. On the other hand, direct user fees are used for utility services like water; wastewater; electric, and stormwater.
 
We have started the FY 2012-13 City budget process. As normal; we must examine how we can provide basic services as efficiently and effectively as possible to determine the revenues needed to fund these services for the upcoming fiscal year (starting July 1). For those services in the General Fund that receive a significant portion of revenues from property taxes, this is a particularly challenging year because of the Cabarrus County revaluation process described in the Spring 2012 City Circular.
 
The revaluation process is meant to align tax values with market conditions, and affects each property in a unique way. It appears that economic conditions have led many property values to decline while others have remained essentially the same. Overall, property values in Concord have declined by an average of thirteen percent. In the past, the Concord City Council has lowered the tax rate after revaluations because property values have gone up. However, this cycle’s property value decline is unprecedented. By law, local governments are required to calculate a revenue-neutral tax rate. This is the rate that elected officials would have to adopt to raise the exact same amount of money as before property values changed. The decline in values means the tax rate will need to increase if City Council decides to fund the same level of services.
 
When the revenue-neutral rate is calculated this year, the City Council will consider how to fund the City’s basic General Fund services after already eliminating positions and freezing others, after losing approximately $2 million in annual sales tax revenue since 2007, and after the reduction of around $3 million in annual property tax revenue (with more to come) due to the closure of Philip Morris. Since the economic downturn, operational line items have been cut in all departments. Police and Fire and Life Safety are the only major departments that have not seen reductions in budgeted positions.
 
Communities, such as ours, that have invested in public systems and structures must constantly strive for more efficient service delivery. At the same time, we must also endeavor to meet basic service and infrastructure needs, which are the foundation of our quality of life and security.
 
Choosing to ignore our built and community infrastructure just passes the problem on to future generations. The decisions made in response to this revaluation will certainly impact how future third graders answer the question, “what City services did you use today?”

Physical Address
26 Union St., South
Concord, NC 28025

Mailing Address
P.O. Box 308
Concord, NC 28026-0308

Phone Number
(704) 920-5215

City Hall
Hours of Operation

Monday - Friday
8:00 a.m. - 5:00 p.m.

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