(All questions are optional, however contact information and phone number must be provided to participate in drawing)

1. Name
   
2. Address
   
3. City, State, Zip
   
4. Company Name
   
5. Phone
   
6. E-mail
   
7. Aircraft Type
   
8. N-Number
   
9. Based or Transient Customer
   Based Transient
   
   
10. Number of Operations (or visits) at our facility
    
    
    
11. Date of last visit

    Month	Day	Year
    Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec	01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31	2011 2012

    
    
    

1. What was your purpose for visiting our web site?
   
   
   
2. How did you find out about our website?
   
   
   
3. Was information presented in easy to find way?
   Yes No
   
   
4. Was information up to date?
   Yes No
   
   
5. Did you find what you were looking for?
   Yes No
   
   
6. What did you like best?
   
   
   
7. What would you like to see added to the website?
   
   
   

1. Upon arrival was your plane greeted and parked to your satisfaction?
   Yes No
   
   
2. Was our line service person (greeter)  in proper uniform / safety gear?
   Yes No
   
   
3. Did our line service person greet you in friendly and helpful manner?
   Yes No
   
   
4. Was your plane positioned, serviced, and ready for your departure?
   Yes No
   
   
5. Were ground services accomplished to your satisfaction?
   Yes No
   
   
6. Was your plane fueled timely and or to your satisfaction?
   Yes No
   
   
7. Did we meet your Service Expectations? (did not meet, met, or exceeded)
   did not meet met exceeded
   
   
8. Please provide detail regarding above answers or offer suggestions for improvement of things you would like to see during your next visit.
   
   
   

Section 4 – Customer Service (CSR) Staff

1. Did you receive prompt attention when approaching or calling the counter.?
   Yes No
   
   
2. Were you greeted in a friendly, professional, and helpful manner?
   Yes No
   
   
3. Name of the CSR who assisted you?
   
   
   
4. Was counter person knowledgeable with regard to your questions or requests?
   Yes No
   
   
5. Was the bill prepared accurately and promptly?
   Yes No
   
   
6. If applicable, were ground arrangements (Catering, car rental, hotel) completed as requested?
   Yes No
   
   
7. Did we meet your Service Expectations? (did not meet, met, exceeded)
   did not meet met exceeded
   
   
8. How is our pricing vs. Other Similar Fixed Base Operators you have visited?
   
   
   
9. Please provide detail regarding above answers or offer suggestions for improvement of things you would like to see during your next visit.
   
   
   

Section 5 – Airport and Terminal Facilities

1. Are the airfield pavements, markings, lighting, NAVAIDS, signage in proper working order. Ramp area clean?
   Yes No
   
   
2. Was our lobby area clean and orderly?
   Yes No
   
   
3. Was directional signage helpful?
   Yes No
   
   
4. Were the restrooms clean?
   Yes No
   
   
5. How are our conference room facilities (location, size, amenities, service, pricing)
   
   
   
6. Was parking or Rent-a-car area clean and signage readable?
   Yes No
   
   
7. Please rate the following areas: 
   passenger waiting areas?
   unsatisfactory satisfactory good excellent
   
   
8. pilot lounge facilities?
   unsatisfactory satisfactory good excellent
   
   
9. pilot briefing area?
   unsatisfactory satisfactory good excellent
   
   
10. food / vending area?
    unsatisfactory satisfactory good excellent
    
    
11. What amenities would you like to see added?
    
    
    
12. What can we do to improve your next visit to the CRA?