Customers who wish to pay their utility bills online, must now sign up for eCare. eCare is our new customer account information system. Using eCare customers may:
- View billing and usage history
- View service order history
- Access information for multiple accounts
- Pay by Credit Card
- Pay by Electronic Check
Please Note: A $3.49 convenience is fee applied to all online payments. To avoid paying this fee we encourage you to use one of our No Fee Payment Options.
Sign up for eCare
In order to access your account information through eCare, you must first sign up to obtain your PIN. Please have a copy of your bill handy when signing up. You will need to enter a meter number listed on your bill to verify that you are signing up for the right account. You will also need to enter the Name exactly as it appears on your bill (ALL CAPS, etc...). Entering your correct email address is VERY important, because your PIN number will be emailed to you. Please double check your email address before hitting submit when you first sign up. If you fail to receive your password email, make sure that any spam filtering software/service you may be using, is not blocking emails from the concordnc.gov domain. Click here to sign up now.
Log in to your eCare Account
To log in, you only need the account number on your bill and your PIN number. To obtain your PIN, you must first sign up. When you first sign up for eCare, you should receive an email that contains your PIN. The PIN is randomly generated and contains both numbers and alphabetical characters. If you have trouble logging in, it may be because some of the letters in your PIN are actually numbers. An lower case L sometimes looks like the numeral 1. Try copying and pasting the PIN into the textbox instead of typing it in. Once you have successfully logged in for the first time, you can easily change your PIN to something you can remember.
Please Note: In order to match your account number to the eCare format. Your account number has two parts. The digits before the dash are your account number. Enter this in first box. The two digits after the dash go in the second box. The beginning zeros are optional. For example:
Your account number as it appears on bill: 00123456-00
123456 would go in the first box. 00 would go in the second box.
The third box is for your 'Personal Identification Number' (also called PIN). This is your eCare password. If you have not signed up for eCare yet, you must do so first to obtain your PIN.
You may have already been paying your utility bill online, and logging in with your account number and a password of the last 4 digits of your Social Security Number. This password will NOT work with eCare. You must sign up for eCare and obtain your eCare password.
If you have already signed up and wish to log in, click here.
If you encounter any problems, please call us at 704-920-5555.
No Fee Payment Options
The following options do NOT require a processing fee.
Automatic Bank Draft
This is by far the easiest option of all and ensures your payment is on time each month - one less thing to worry about.
Download Sign Up Form here.
Mail Us a Check
The City has implemented a lock box payment processing program. To assist us in providing you the most efficient processing of your utility payment, please use the return envelope and billing stub provided to you each month. Our new payment processing address is:
City of Concord
PO Box 580469
Charlotte, NC 28258-0469
Pay in Person by Check or Cash
Market Street Drive-Thru - located on Market Street behind City Hall.