Customer Service

 

New Customers — Start Service

Not a City of Concord utility customer and need to establish a new account? This is where you start. In some cases, a security deposit may be required.
 
Click here to download the application materials (please see requirements for new service, below). You may email the completed materials to custcare@concordnc.gov or fax to 704-795-6193.
 
Please call 704-920-5555 to speak with a customer service representative after faxing or emailing the application to set up your account
 

Requirements for new service:

 
1. If renting or leasing, please enclose first and last pages of your lease agreement.
 
2. Along with the application, please enclose a copy of your picture id such as a valid U.S. driver’s license, college ID, passport, or military ID.
 
3. A letter of credit from a current or previous utility company (electric, water, or gas only) indicating the most recent 12-month history (with no more than 2 late payments, no disconnects, and no returned checks) may be used in lieu of the required deposit. Please contact your utility company and have letter faxed directly to us at 704-795-6193.
 

Budget Billing Information

The Utility Budget Billing Application is available as a downloadable Adobe Acrobat form. You must have Adobe Acrobat Reader to view this form.

Utility Budget Billing Application Form

Budget Billing FAQ

 

Mail your completed Utility Budget Billing Application to:

Customer Service
26 Union St., South
P.O. Box 308
Concord, NC 28025

Email or fax your completed form to:

custserv@concordnc.gov or fax to 704-782-1331.

 

Bank Draft Information

Download Bank Draft Request Form (PDF Document)

Mail your completed Bank Draft Application to:

Customer Service
26 Union St., South
P.O. Box 308
Concord, NC 28025

Email or fax your completed form to:

custserv@concordnc.gov or fax to 704-782-1331.


Changing Bank Draft Information

Download Bank Draft Request Form (PDF Document)

Mail your amended Bank Draft Application to:

Billing Department
26 Union St., South
P.O. Box 308
Concord, NC 28025

Email or fax your completed form to:

ferrelle@concordnc.gov or fax to 704-782-1331.
 

 

Billing Issues

If you feel your bill is incorrect and cannot resolve your complaint with a Customer Service Representative, the customer has the right to request a review by the municipality's Customer Service Manager. You may contact the Customer Service Manager at (704) 920-5240 between the hours of 8:00 am and 5:00 pm Monday through Friday. If you believe a bill is in error, bring the bill and any other supporting documents to the Customer Service Manager at the Municipal Building, 26 Union Street South. You may also fax the information to (704) 782-1331 or e-mail us.
 

Department Manager
, Customer Service Manager
(704) 920-5240

Department Supervisor
, Customer Service Supervisor
(704) 920-5247

 

Other names to know:
Meche Foster (704) 920-5245

Peggy Baxter (704) 920-5260

Heather Marek (704) 920-5248

Ann Baldwin (704) 920-5542

Greg Neal (704) 920-5242

Annette Fink (704) 920-5251

Timika Bonds (704) 920-5241

Leslie Allman (704) 920-5243

Charlotte Tucker, Receptionist (704) 920-5200

(704) 920-5250

(704) 920-5250 

(704) 920-5250

Joey West (704) 920-5250

Keith Karriker (704) 920-5250

 

 

Frequently asked questions:

Q. When is cut off day?

A. 45th day from bill date.

Q. How much are deposits?

A. $150.00 Electric and $75.00 Water/Sewer.

Q. Where are you located?

A. First floor, Municipal Bldg., 26 Union St., South, Concord, NC 28025.

 

Customer Service Downloads
 TitleModified DateSize
CUSTOMER SERVICE POLICY12/9/2013383.90 KB
Utility Budget Billing Application Form6/17/200818.47 KB
Contract for Utility Service5/21/2013143.57 KB
Bank Draft Request Form 8/11/2009826.59 KB
Budget Billing FAQ 6/17/200846.94 KB

Finance Manager
Karen Broadway
(704) 920-5221

Accounting Manager
Jessica Jones
(704) 920-5222

Budget & Performance Manager
Robin Barham
(704) 920-5261

Address:
26 Union St., South
P.O. Box 308
Concord, NC 28025

Accounting
Direct Phone

Kristin Roe
(704) 920-5233

(704) 920-5229

(704) 920-5230
Leigh Ann Sells
(704) 920-5231
 

Accounts Payable
Direct Phone

(704) 920-5217
Jill Hodges
(704) 920-5226

(704) 920-5224
Carrie Deal
(704) 920-5225

Payroll

(704) 920-5228
Bridgen Wilbanks
(704) 920-5227

Purchasing

(704) 920-5441

(704) 920-5444

(704) 920-5447
Carson Carroll
(704) 920-5442

Budget

(704) 920-5261

(704) 920-5263

Finance Downloads
 Title