New Customers — Start Service
Not a City of Concord utility customer and need to establish a new account? This is where you start. In some cases, a security deposit may be required.
Please call 704-920-5200 to speak with a customer service representative after faxing or emailing the application to set up your account
Requirements for new service:
1. If renting or leasing, please enclose first and last pages of your lease agreement.
2. Along with the application, please enclose a copy of your picture id such as a valid U.S. driver’s license, college ID, passport, or military ID.
3. A letter of credit from a current or previous utility company (electric, water, or gas only) indicating the most recent 12-month history (with no more than 2 late payments, no disconnects, and no returned checks) may be used in lieu of the required deposit. Please contact your utility company and have letter faxed directly to us at 704-782-1331.
Budget Billing Information
The Utility Budget Billing Application is available as a downloadable Adobe Acrobat form. You must have Adobe Acrobat Reader to view this form.
Utility Budget Billing Application Form
Budget Billing FAQ
Mail your completed Utility Budget Billing Application to:
Customer Service
26 Union St., South
P.O. Box 308
Concord, NC 28025
Download Bank Draft Request Form (PDF Document)
Billing Issues
If you feel your bill is incorrect and cannot resolve your complaint with a Customer Service Representative, the customer has the right to request a review by the municipality's Customer Service Manager. You may contact the Customer Service Manager at (704) 920-5240 between the hours of 8:00 am and 5:00 pm Monday through Friday. If you believe a bill is in error, bring the bill and any other supporting documents to the Customer Service Manager at the Municipal Building, 26 Union Street South. You may also fax the information to (704) 782-1331 or e-mail us.
Department Supervisor
, Customer Service Manager
(704) 920-5240
Other names to know:
(704) 920-5247
(704) 920-5245
(704) 920-5244
(704) 920-5246
(704) 920-5242
(704) 920-5243
(704) 920-5251
(704) 920-5241
(704) 920-5250
(704) 920-5250
(704) 920-5250
(704) 920-5250
(704) 920-5250
Frequently asked questions:
Q. When is cut off day?
A. 45th day from bill date.
Q. How much are deposits?
A. $150.00 Electric and $75.00 Water/Sewer.
Q. Where are you located?
A. First floor, Municipal Bldg., 26 Union St., South, Concord, NC 28025.
