Customer Care

New Customers — Start Service

Not a City of Concord utility customer and need to establish a new account? This is where you start. In some cases, a security deposit may be required.  Please note that new service applications are processed between 8 AM and 4 PM.  
 
Click here to download the application materials (please see requirements for new service, below). You may email the completed materials to custcare@concordnc.gov or fax to 704-920-6953.
 
Please call 704-920-5555 to speak with a customer care representative after faxing or emailing the application to set up your account
 

Requirements for new service:

 
1. If renting or leasing, please enclose first and last pages of your lease agreement.
 
2. Along with the application, please enclose a copy of your picture id such as a valid U.S. driver’s license, college ID, passport, or military ID.
 

3. A letter of credit from a current or previous utility company (electric, water, or gas only) indicating the most recent 12-month history (with no more than 2 late payments, no disconnects, and no returned checks) may be used in lieu of the required deposit. Please contact your utility company and have letter faxed directly to us at 704-920-6953.
 

Billing Issues

If you feel your bill is incorrect and cannot resolve your complaint with a Customer Care Representative, the customer has the right to request a review by the municipality's Customer Care Manager. You may contact the Customer Care Manager at (704) 920-5240 between the hours of 8:00 am and 5:00 pm Monday through Friday. If you believe a bill is in error, bring the bill and any other supporting documents to the Customer Service Manager at City Hall, 35 Cabarrus Avenue West. You may also fax the information to 704-920-6953 or e-mail us.

Frequently asked questions:

Q. When is cut off day?

A. 45th day from bill date.

Q. How much are deposits?

A. $150.00 Electric and $75.00 Water/Sewer.

Q. Where are you located?

A. 35 Cabarrus Avenue West, Concord, NC 28025.

Budget Billing Information

The Utility Budget Billing Application is available as a downloadable Adobe Acrobat form. You must have Adobe Acrobat Reader to view this form.

Utility Budget Billing Application Form

Budget Billing Instructions

Budget Billing FAQ

 

Mail your completed Utility Budget Billing Application to:

Customer Care
35 Cabarrus Avenue West
P.O. Box 308
Concord, NC 28026

Email or fax your completed form to:

custserv@concordnc.gov or fax to 704-920-6952.  (Please do not email zip files as they are not allowed by our email system.)

 

Bank Draft Information

Download Bank Draft Request Form (PDF Document)

Mail your completed Bank Draft Application to:

Customer Care
35 Cabarrus Avenue West
P.O. Box 308
Concord, NC 28026

Email or fax your completed form to:

custserv@concordnc.gov or fax to 704-920-6952.  (Please do not email zip files as they are not allowed by our email system.)

Changing Bank Draft Information

Download Bank Draft Request Form (PDF Document)

Mail your amended Bank Draft Application to:

Billing Department
35 Cabarrus Avenue West
P.O. Box 308
Concord, NC 28026

Email or fax your completed form to:

brownj@concordnc.gov or fax to 704-920-6949.  (Please do not email zip files as they are not allowed by our email system.)

 
Customer Service Downloads
 TitleModified DateSize
Bank Draft Request Form 2/11/2016826.66 KB
Budget Billing FAQ 6/17/200870.06 KB
Contract for Utility Service5/21/2013143.57 KB
CUSTOMER SERVICE POLICY10/9/2015428.25 KB
Landlord Addendum to Contract for Utility Service11/24/2015144.74 KB
Utility Budget Billing Application Form6/17/200818.47 KB