High 5 for
Excellent Service
Ryan LeClear & Bill Sherill
Concern, Professional, Timeliness, Customer Focus,
Communication
Good Evening,
I just wanted to pass along how enjoyable it is to deal with
two of your employees Ryan LeClear and Bill Sherilll. I have had the pleasure
of dealing with these individuals through purchases on GOVDEALS.COM..I deal
with many cities and communities throughout the region and rest assured no one
offers better customer service than these two gentlemen! Whether it’s as simple
as returning a phone call or giving directions two or three times they always
make me feel as if I am the most important customer of the day. I firmly
believe that employee reflect the wonderful spirit of the community they serve.
Bravo to Concord for having such world class people!. If you ever just want to
be reminded of what of what a wonderful city you represent just give these guys
a call and you will see what i mean!....Thank you .......David McCorkle
David McCorkle
1/7/2019
Tony Emerson,
Samantha Houghton
Customer Focus, Take Ownership
I need help getting a truck unstuck due to weather and 3
people helped me out. Tony and Sam ran the line without any issues and like
clock work.
Dakota Banks
1/24/2019
Darrin Powe &
Sandy Reynolds
Teamwork
Going above and beyond helping me get a truck unstuck from
the mud during a fence inspection. Came and helped push the truck while it was
buried in mud.
Dakota Banks
2/18/19
Travis Eudy & Richard Burris
Timeliness,
Teamwork, Take Ownership
Travis observed something out of the ordinary with an
unknown vehicle driving up to an aircraft on the ramp. He found a co-worker,
Richard, and then approached the vehicle and questioned the driver about their
presence at the airport. They determined this was an unfamiliar pilot who
wanted to load luggage on the aircraft before a flight but was not aware of
security and safety rules. They then made sure airport police officer was
contacted and the vehicle was escorted off the ramp ensuring this potential
safety and security incident was resolved in the best manner possible.
Rob Walter
Kylie Kreun
As the Manager of the TSA Screening Operations at the
Concord Padgett Regional Airport I would like to recognize the going beyond the
call of duty effort of Customer Service Representative Kylie Kreun. Her keen
situational awareness adverted a potentially major embarrassment for all
parties associated with the Allegiant flight operations. Realizing that there
had been a number of flight operations changes over the last couple of weeks in
January 2019, Kylie just did not feel right about the upcoming weekend of
February 8 -12, 2019.
Flight operations were not planned for late nights but with
the most recent changes she took it upon herself to looking to see if there
might be other flight changes everyone was not aware of for the weekend.
Finding that there were other flights in the system that neither Trego-Dugan,
TSA, Concord Police, or Concord operations were aware, she immediately reached
out to everyone and advise them of the unannounced flights. Her actions allowed
all parties to come together and coordinate appropriate support of personnel to
work the unannounced flights for Allegiant. This alertness and actions by Kylie
help the stakeholders of JQF to advert a major embarrassment of having an
Allegiant flight arriving at the Concord Padgett Regional Airport and no one
there to service, work, or screen the passengers. Her keen situational awareness
is deserving of the High 5 aware of Concord.
-Dwain Wilkins
William Sherrill,
Drew Newell, Will Jenrette
Timeliness,
Teamwork, Take Ownership, Great Service
Bill Sherrill was called back to the airport Friday night
2/22/19 around 7pm after a customer could not exit the parking deck due to the
cc processor not accepting payments.
Will from Tech Edge came out and he, Bill and Drew worked to
restore the system and install a new monitor. The customer had waited for over
20 minutes before getting in touch with customer service. Drew was able to get
the gate arm raised for the customer to leave and the customer gave him his
ticket.
Once the system was restored Bill took the customers ticket
up to the pay station so he could test the system to see if it was working. The
charge was for $30.00 which Bill paid on his own personal credit card to make
sure the system was working.
They all worked diligently to get the system restored before
the next commercial flight so we could process the payments.
Susan Green
3/6/2019
Dirk
Vanderleest
Professional,
Take Ownership, Great Service
Every so often TSA completes inspections of the airport
perimeter fence to make sure the airport is meeting required security standards
to have commercial airline flights. The perimeter fence at Concord-Padgett
Regional Airport extends over 5 miles and goes through all kinds of terrain
from between hangars, on pavement, through grass fields, hills, valleys, and
swampy areas.
We have had substantial rain over the last few weeks so many
areas along the perimeter fence are extremely wet and impassible with vehicles
to complete the inspection.
Today, Aviation Director, Dirk Vanderleest put on his boots
and safety vest and accompanied the TSA inspector on the inspection. He got out
of the vehicle numerous times, walking over 3 ½ mile of the fence line through
the mud, severe terrain changes, and briars to see for himself the condition of
the fence and to set the example to other aviation department staff to see what
it takes to complete an inspection, what to look for, and how to identify and
report what needs to be fixed.
The TSA officer said he does not normally see the head
person at an airport accompany him on inspections especially with what the
conditions were today. He appreciated that Dirk showed interest, took pictures,
and was going to take steps necessary to fix concerns he had.
Rob Walter
2/26/2019
Darrell Burris
Concern,
Professional, Timeliness, Customer Focus
Today Darrell and I had to make a trip to Walmart. As we
were getting ready to leave a lady asked Darrell if he knew where the
transmission fluid was. Darrell showed the lady where it was located and even
took the time to help her find the correct kind she needed and answered
questions she had. Darrell simply could have pointed her in the right direction
but went above and beyond doing that little extra to help out!
Drew Newell
3/29/2019
Cheryl Ketrow
Professional
I'd like to recognize Cheryl for exceeding expectations and
for outstanding research on hanar tenants.
Jason
4/9/2019
Chris Riley
Professional,
Communication, Teamwork
I would like to thank Chris for his excellent teamwork!!!
The airport is going through some staffing issues and Chris is always willing
to help where ever he is needed. He is a valuable asset to the front desk and
also on the ASW line. He always assists with a smile!!!! THANK YOU CHRIS!!!!!
Cheryl Ketrow
4/12/2019
Sandy Reynolds
Teamwork
We've had a couple of people out of work this week due to
sickness and Sandy has came in early and stayed late with very short notice in
order to cover the times we needed coverage. She is always willing to help
anytime you ask her to even when she is contacted at 4:30 am . She is a great
team member and very much appreciated.
Susan Green
Customer Focus
Elisha Marciano 
On my return flight home my credit card strip wasn't
reading. I was parked in the daily parking deck. Elisha helped me out by
using her own card to pay for my parking which was $12.00. She was very
helpful and didn't seem bothered by helping me out.
Wendy (citizen)
5/7/2018
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Cindy Moylan 
Great service. Always welcoming. Goes above and beyond. Makes sure we are
taken care of at all times.
Blake
5/3/2018
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Cindy Moylan 
Awesomeness, Always smiling, always goes above and beyond to meet our needs.
Fantastic person all around.
Stephen Bradley
5/3/2018
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Darrel Burris 
Timeliness, Take Ownership
Darrel is always fixing things for the airport when it's broken. Sometimes he
just don't ever get recognized. Thanks Darrel for always going above and beyond
to always help with your team mates.
Red Team
5/3/2018
Stephen Cates 
Teamwork
I needed some assistance with processing a purchase order and Stephen was quick
to respond and help me. He is willing to help out whenever needed.
Susan Green
4/26/2018
Corey Dulin
Concern,
Professional, Customer Focus
We had a young lady that missed her flight on Allegiant and did not have
anywhere to stay other than at the airport overnight. She did not have much
money on her due to her baggage being on the plane and family 3 hours away.
Corey made sure she was comfortable during the night by providing a blanket
from the pilots lounge and went the extra mile by ordering her a pizza,
personally paid for. I was really impressed with this act of kindness and going
that extra mile!
Drew Newell
4/2/2018
Richard Burris 
Richard goes above and beyond to make sure all needs of the customer are
met.
Jarrell Ryan
2/26/2018
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Cheryl Ketrow 
I stop at the FBO often and Cheryl is always helpful and smiling
Jarrell Ryan
2/26/2018
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For Info on Job Openings, contact the City of Concord Human Resources Department at
(704) 920-JOBS (5627) or visit their page on this website.