Utility Collections

Temporary utility payment policies in place (updated June 1, 2020)

Consistent with Executive Order 124 issued by Governor Cooper on March 31, 2020, and as amended by Executive Order 142 on May 30, the City of Concord will neither disconnect utility accounts for nonpayment, assess new late payment fees, nor collect late payment fees that were imposed on accounts as of March 31 for at least 120 days (through July 29, 2020).

Upon expiration of this order, City of Concord staff is prepared to discuss reasonable payment arrangements for those who incur a delinquency from March 31 through July 29, as stated in Section C of the Executive Order. Payment arrangements may be extended for at least a six-month period for the amounts that accrued over the effective period, including any extension of Executive Order 124. The six-month payoff period shall be calculated from the date of the termination of Executive Order 124 or related Executive Orders extending the effective period. 

Customers should contact the Customer Care team at 704-920-5555 to discuss the City of Concord's response to this order, including reconnection of terminated service, payment options, or other concerns.

Department Supervisor:

Rita Ellison, 704-920-5265

For information regarding our Bank Draft Program, please contact the Customer Service Department.

Collection Issues:

If you feel that your bill does not reflect payments or a deposit that you have made prior to the closing date of your bill, or to inquire about non sufficient funds, you may contact the Collections Department at (704) 920-5238.

Names to Know:
April Clark 
Sarah Bell
Peyton Deese
Amari Elliott

The City has implemented a lock box payment processing program. To assist us in providing you the most sufficient processing of your utility payment, please use the return envelope and billing stub provided to you each month. Our new payment processing address is:

City of Concord
PO Box 580469
Charlotte, NC 28258-0469

Written inquiries and correspondence concerning your utility account or other city issues please use:

City of Concord
PO Box 308
Concord, NC 28026-0308

Autopay Information

Online Autopay Form  

Contact collections@concordnc.gov if you need assistance.


Frequently Asked Questions:

Q. When is my bill due?

A. All utility bills are due and payable upon receipt. The customer has the responsibility of paying the bill within 25 days of the bill date before it is considered past due.

Q. When is my bill past due?

A. An account is considered past due if payment has not been received by 2:00 PM on the 25th day from the bill date.

Q. When is disconnection of past due accounts?

A. An account is disconnected the 45th day from the bill date. Please note that delinquent accounts are turned over to a collection agency and may affect your credit report. Click here to learn more.

Q. Do I need my bill to make a payment?

A. It is STRONGLY recommended that you bring your bill when making payments in person, but a collection clerk will assist you if circumstances prevent you from having your bill.

Q. What are alternate methods of payment?

A. Payments can be made by mail, in person, Market Street drop box, Automatic Bank Draft, Automatic Credit Card Draft, or by Credit Card.

Q. What is the latest that I can bring in my payment so that it will post on the same business day?

A.  Payments made after 2:00 PM will be posted on the next business day.

Q. Will I be billed if my electric is turned off for nonpayment?

A.  An Administrative fee of $50.00 will be charged if service is disconnected for nonpayment.  After 4:00 PM, a $100.00 fee will be charged.

Q. If I make my payment in the Market Street drop box, when will it be posted to my account?

A.  Payments are retrieved from the drop box at 8:00 am and 2:00 p.m. each business day.

Q. If the check that I wrote for payment of my bill was returned for non-sufficient funds, what happens?

A. A letter will be sent stating that you have seven (7) business days to contact our office to make arrangements for repayment. Your payment will be charged back to your account with a $25.00 NSF fee added to that balance. In addition, if a response is not received by the date given on the notification letter, your account goes to "cutoff" status and an Administrative fee of $50.00 is charged for reconnection.

Q. What happens if more than one check is returned for non-sufficient funds?

A. If more than 1 check is returned in a 60-day period of time for non-sufficient funds, your account will be coded for CASH ONLY payments for a one (1) year period of time. After one year, your account will be reviewed, and a determination made at that time.