Operations Division

Fire Animated GIF

The Operations Division provides service to a growing population of 83,000 residents from nine strategically located fire stations staffed with full-time career personnel for emergency incidents. Daily deployment of 9 engines, 3 ladders, 1 rescue company, 1 ARFF unit, and 2 battalion chiefs cover 62 square miles with a minimum daily staffing of 46 personnel.

The city is host to a variety of occupancies ranging from commercial / industrial complexes, food processing companies, various motor sports entities, high tech facilities, and shopping centers.  Charlotte Motor Speedway, (producer of the largest sporting events in North Carolina), Concord-Padgett Regional Airport (the fourth busiest airport in North Carolina), Concord Mills Mall (the number one tourist destination in North Carolina), and CMC Northeast Medical Center and associated facilities are all within the city.  Additionally, several major petroleum and natural gas transmission lines traverse the city.  Interstate 85, US Highway 29, and NC Highways 3, 49, & 73 bisect the city.  Norfolk-Southern rail lines transverse the city, utilized for passenger as well as freight service, which creates the potential for a large-scale hazardous material accident and possible evacuation.  The city also is host to several residential care facilities as well as nursing homes.

Through automatic aid agreements, Concord apparatus and personnel routinely provide additional resources to the City of Kannapolis, Town of Harrisburg, as well as various Cabarrus County rural fire districts.


Communications for the department is handled through the City of Concord 911 Center utilizing the Regional P25 network .


Currently there are nine engine companies, one operated from each fire station. An engine company consists of a piece of apparatus, which is capable of three functions; the unit has a water tank, hose and a fire pump with a captain and 2-3 other firefighters assigned per shift. On an incident scene, the engine company is responsible for the application of water upon a fire and ensuring that a sufficient water supply is established for the operation. Engine companies in Concord, as well as most cities, also respond to medical assist calls in their district. Engine companies are perfectly suited for this assignment as they are strategically located to respond within their first-due response territory generally within a target of four minutes. The four-minute target is critical for both fire and medical incidents.


Currently the department operates three ladder companies, which are located at Fire Station No. 1, Fire Station No. 7, and Fire Station No. 11. The department’s redeployment plan calls for additional ladder companies in the future.

A ladder company consists of a piece of apparatus, which is capable of five functions; a small capacity water tank, fire pump, hose, ground ladders and an aerial ladder device, with a captain and 3-4 other firefighters assigned per shift. On an incident scene, the ladder company is responsible for search and rescue of occupants, ventilation of the structure, salvage work, overhaul work, controlling utilities and high flow of water. The ladder company in Concord, like most other cities, is available for medical response in the event there is not an engine company available for rapid response to an emergency. Additionally, our ladder companies are also responsible for extrication services within the city.  The ladder companies, unlike the engine companies, are responsible for a larger response territory currently covering the entire city.


Currently, there is one rescue squad assigned to Fire Station 3.  A rescue squad consists of a piece of apparatus, which is not equipped with a fire pump.  This fire company is a specialized unit equipped with rescue equipment to extricate injured or trapped persons from vehicles on an incident scene, as well as firefighting equipment. The rescue company is responsible for assisting other fire companies in search & rescue as well as fire suppression activities.


Aircraft Rescue Firefighting
Hazardous Materials Response Team
Structural Collapse Team
Confined Space / Trench Rescue
High Angle Rescue


The goal of the fire department is to have an average response time of less than four minutes to 85 % of the emergency calls in the city. Response time is the time from dispatch of an incident to the first fire unit arriving on scene. For fiscal year 2013, the average response time was 04:12 minutes.


Firefighters work a 24-hour shift on-duty and 48 hours off-duty rotation. Each firefighter reports to work at 8:00a.m. and remains on duty until the following morning at 8:00a.m.