Quick Facts

The Concord Fire Department provides emergency services to more than 80,000 residents and visitors occupying each day operating:

  • 191 Total Personnel
  • 188 total Sworn Personnel
  • 3 Non-Sworn Personnel
  • 59 Personnel assigned to each shift with minimum staffing of 50
  •  2 Battalion Chiefs assigned to each shift
  • 85 Certified Hazardous Materials Technicians
  • 14 Certified ARFF Personnel
  • 40 Certified Technical Rescuers
  • 10 Fire Stations strategically located throughout the city in two battalions
  • 9 Engine Companies
  • 3 Ladder Companies
  • 1 Rescue Company
  • 1 Aircraft Rescue Firefighting (ARFF) Unit
  • 1 Hazardous Material Unit
  • 1 Hazardous Material Decontamination Unit
  • 1 Urban Search and Rescue (USAR) Unit
  • 1 Urban Search and Rescue Support Unit
  • 1 Fire Investigation Unit
  • 3 Brush Trucks
  • 1 Foam Trailer
  • 1 Air/Light Unit
  • 1 Mobile Generator/Light Tower
  • 1 Mobile Command Unit
  • 1 Fire Safety House

ISO Rating Classification

Many Concord business owners will have lower fire insurance costs following a recent evaluation by the N.C. Department of Insurance Office of State Fire Marshal and the Insurance Services Office (ISO). Many retail, commercial, and industrial businesses should see fire insurance rates fall by an average of five to eight percent.


Fire insurance rates are based on ISO’s Public Protection Classification Program. ISO's expert staff collects information about municipal fire protection efforts in communities throughout the United States. In each of those communities, ISO analyzes the relevant data and assigns a Public Protection Classification (PPCTM) — a number from 1 to 10, with Class 1 generally representing superior property fire protection. The City of Concord’s ISO rating has improved to Class 2, effective June 1, 2013.


The Class 2 rating places Concord’s Department of Fire and Life Safety in the top one percent in the nation. There are 48,960 rated fire districts in the United States. Concord’s PPC has been lowered three times in the past seventeen years. The classification previously dropped from 5 to 4 in June 1996, and to Class 3 in November 2004.


“I’d like to congratulate Chief Holloway for his department’s performance and for the hard work of all the department members,” said Wayne Goodwin, Commissioner of Insurance. “The citizens in Concord should rest easy knowing they have a fine group of firefighters protecting them and their property in case of emergency.”


The classification program evaluates three major components: the fire department (fifty percent of the score), water supply (forty percent), and alarms and communications (ten percent). Cities are rated on the number of engine and ladder companies, fire personnel, and equipment. Evaluation of the water system includes the amount of fire hydrants and the pressure and flow of water, which would be needed in the case of a fire. The amount of time it would take fire personnel to arrive at a location is also a large factor.


Since the classification received in 2004, the City has improved fire protection by adding Fire Station 9, located at Ivey Cline Drive and Poplar Tent Road, and temporary Fire Station 10, located near the intersection of Poplar Tent Road and Harris Road. Concord Fire and Life Safety has also made significant improvements in fire company distribution, technology, and efficiency over the past eight years. The Department has added two additional ladder companies and a rescue company since 2004. The City has also continued to make improvements in its water and emergency communications systems, and those departments scored very well, helping Concord achieve the Class 2 PPC.


“The City Council made this possible through their support and investment in infrastructure and people,” said Concord Mayor Scott Padgett. “Whether investing in fire stations and apparatus, improve water capacity, or better communications, the Council’s leadership and vision was a key element in providing this peace of mind to our community.”


Each PPC classification improvement results in an average of five to eight percent reduction in commercial and industrial fire insurance rates. Over the past seventeen years, commercial and industrial insurance rates have decreased an average of fifteen to twenty-four percent. Generally, there are no additional savings for residential properties after a community achieves Class 6.


“I am very proud of our department and the City,” said Fire Chief Randy Holloway. “This rating reflects our core value of continuous improvement and our business friendly, customer-focused environment.”

Agency Accreditation

The City of Concord is currently pursuing National Accreditation through the Center for Public Safety Excellence. This process examines all facets of the department’s operation based on national standards and industry best practices. This process is another way to ensure that the department is providing the best possible service to the shareholders, customers, and visitors to the city.