Citizen Claims

For citizen claims, contact the Human Resources Department during normal business hours, 8:00 a.m. - 5:00 p.m. Monday – Friday.

(704)920-5100 or email


If you are filing a claim, please complete a Citizen Claim Form and submit it directly to the Human Resources Department for claims processing.

Click here to download a Citizen Claim Form


You may also contact the Customer Care Center at (704)920-5555 from 7:00 a.m - 6:00 p.m., Monday – Friday.

(800)735-8262  Telecommunications Display Device (TTD)