City of Concord COVID-19 previous updates
Monday, March 16, 2020

This is a page containting previous COVID-19 updates from the City of Concord. Click here for the latest update (modified 1:00 p.m. on Wednesday, April 29).


City of Concord COVID-19 update: curbside mattress collection suspended
Friday, March 27, 2020

CONCORD – Due to impacts from COVID-19, the City of Concord is suspending curbside mattress collection effective Monday, March 30, 2020 until further notice. The City encourages residents to keep mattresses inside their homes until the suspension is lifted; however, if the mattress needs to be disposed of immediately, there are two options available to residents:

  • Charlotte Motor Speedway Landfill (owned and operated by Republic Services) at 5105 Morehead Road, Concord NC.  With proof of City of Concord residency, a fee of $2 per ton for residential waste applies.  Please call 704-782-2004 for more information.
  • Cabarrus County Landfill at 4441 Irish Potato Road, Concord NC.  Please contact the Landfill at 704-920-2950 or 704-920-3209 for operating hours and other information.  Fees do apply, call 704-920-3209 or visit for more information.

If additional changes in Solid Waste services or scheduling are needed, the City will communicate those changes as promptly as possible. The public is encouraged to visit or download the CARTology mobile app to sign up for service alerts and other solid waste notifications.

Concord Solid Waste Services thanks the community for continued patience and partnership as we work to maintain essential services. Staff is focused on providing essential services to the fullest extent possible, without compromising health and safety of team members. All workers are taking precautions and wearing appropriate safety equipment in the collection of solid waste.

Statement from Concord Mayor Bill Dusch:

Cabarrus, municipalities announce Stay at Home Proclamation

Proclamation takes effect March 26 at 5 p.m. 

March 25, 2020

"We are saddened to hear that a neighbor here in Cabarrus County has been counted as one of North Carolina’s first coronavirus deaths. Our hearts go out to the family dealing with this loss.

The City Council and I thank members of the community for doing their part to help slow the spread of this horrible virus. These are stressful times for everyone, and as protective measures have been added, many of you have responded in helpful ways. The latest step--a stay at home order that takes effect Thursday at 5 p.m.--is critical to minimize our exposure to COVID-19.

Remember, when you do your part, you will keep yourself safe as well as our health care workers, first responders, and others providing critical services. You can and will make a difference."


Main article: Cabarrus, municipalities announce Stay at Home Proclamation

Frequently asked questions

Read the full Proclamation here

Rider Transit suspends fares during Cabarrus Stay at Home Proclamation
Thursday, March 26, 2020

CONCORD, NC — March 26, 2020 — Rider Transit plans to suspend fare collections on all routes effective at 5:30 p.m. today, March 26. This is the latest measure undertaken by the Cities of Concord and Kannapolis, which jointly operate Rider, to respond to the COVID-19 pandemic.

The suspension of passenger fares is coupled with requiring passengers to enter and exit buses via the rear door whenever possible. These measures keep passengers and operators as safe and healthy as possible during the COVID-19 pandemic, while providing transit for critical needs. Passengers with mobility devices such as wheelchairs and scooters, who need the entry ramp to be lowered in order to board safely, will still be able to use the front door to enter and exit as needed.

Transit agencies across the United States and around the world are switching to free public transit and rear door entry to maintain at least 6 feet of distance between drivers and passengers as recommended by health officials.

"This will help keep our operators healthy and maintain our services," said Transit Director L.J. Weslowski. "Our goal is to reduce the possibility of our employees and passengers of getting sick, while helping stop the spread of the COVID-19 as soon as possible."

Coupled with the social distancing and disinfection measures already in use on vehicles and at the Rider Transit Center, the goal is to allow Rider Transit to keep an essential transportation option available to the community during these challenging times, to allow people to access critical services for food, medicine, and to be able to get to work as needed. Rider routes are operating on a normal schedule at this time.

Service on all Rider Transit routes, including the CCX to Charlotte, remains available. Daily updates at and confirm this to passengers or alert them to changes.


Concord/Kannapolis Area Transit, known as Rider Transit, is a collaboration of the Cities of Concord and Kannapolis serving both communities and beyond. Rider is Cabarrus County's premier transportation solution, designed to connect you with the people you want to see and places you want to be. Rider Transit will continue to improve the quality of life for residents and visitors by providing a cost-efficient, readily accessible, intermodal means of mobility of those who want to use its services. Find out more at or 704-920-7433.

City of Concord COVID-19 update: facility and event modifications in place until further notice
Tuesday, March 24, 2020

CONCORD – City Manager Lloyd Payne has extended all previously announced facility closures and event cancellations for the City of Concord to last until further notice is provided. This action aligns the City's plans with that of other local and state agencies.

The updated timeline follows yesterday's announcement from Governor Cooper of Executive Order 120, which closes K-12 public school statewide through May 15, bans mass gatherings over 50 people, and closes some businesses. Read more about Executive Order 120 at

"We thank the public for their continued understanding and participation in this," said Payne. "It is becoming more important than ever that everyone continue to follow local, state, and federal guidance as we slow the spread together."

The City of Concord also wants its Spanish-speaking population to know that community updates and other resources in Spanish are available from the Cabarrus Health Alliance. The Cabarrus Health Alliance is currently providing this on their Spanish-language Facebook page ( and will soon add a Spanish-language COVID-19 update page to

Concord-Padgett Regional Airport partners with Cabarrus Health Alliance in taking precautionary measures for passengers entering into Concord
Sunday, March 22, 2020

Concord, North Carolina: Beginning Sunday, March 22, The City of Concord is taking an advanced step in precautionary measures amid the COVID-19 pandemic. In a continued partnership with the Cabarrus Health Alliance, both organizations hope to limit the number of exposures due to travel in Cabarrus County.

As passengers arrive at Concord-Padgett Regional Airport (USA), before they come into a public area, certified nursing staff will be taking temperatures using a no-touch forehead thermometer to determine if COVID-19 precautionary measures should be considered.

If passengers exhibit symptoms, they will be given appropriate medical attention and directed to their primary care physician or the nearest provider.

If passengers are well, they will be asked to go directly to the restroom to wash their hands thoroughly before greeting those waiting for them at arrivals.

Concord-Padgett Regional Airport and Cabarrus Health Alliance are taking every precaution to provide a safe and healthy environment for staff and travelers arriving into Cabarrus County. We ask that you do the same by following the verified guidance and advice from trusted resources, such as those below.

City of Concord COVID-19 update: City playgrounds closed, Downtown take-out parking partnership
Thursday, March 19, 2020

CONCORD – As announced this afternoon, elected officials with Cabarrus County, the cities of Concord and Kannapolis, and the towns of Midland and Mt. Pleasant announced State of Emergency declarations due to COVID-19.

For more information on this Declaration and what it means for you, go to

In other developments today, Concord City Manager Lloyd Payne took additional steps to safeguard the public and aid the community as we mark one week since the first precautionary measures were announced on March 12. The first was closing playgrounds at all City of Concord parks. However, the remainder of the parks, including restrooms and greenways remain available for public use.

"The playground closure aims to further minimize the spread of COVID-19 and to prioritize the workload of our personnel and our cleaning/sanitizing supplies so we can continue providing essential services to the community," said Payne. "We appreciate the understanding and partnership of the public in this, and ask that everyone continue to follow local, state, and federal guidance as we slow the spread together."

This builds on previously announced facility closures and event cancellations, which are available at The City reemphasizes that all customers should use online and phone services as an alternative to in-person interactions in City facilities. Notable exemptions to the facility closure include Rider Transit Center and Concord-Padgett Regional Airport.

Concord, like communities across the state and nation, has local businesses dealing with changing guidance from public health and emergency management officials. Today, the City Manager directed staff to partner with the Concord Downtown Development Corporation to facilitate take-out parking availability for restaurants within the Downtown Municipal Service District. Staff are finalizing logistics for participating restaurants to have designated take-out parking areas. A full list of participating restaurants is available on the @concorddowntown Instagram and an updated list will be available soon at (Updated 3/27: click here for a map of Downtown Carry-out Parking locations.)

"CDDC staff appreciates the leadership and support provided by the City of Concord during this time," said Executive Director Johnson Bray. "Designated take-out spaces are a great way to promote shopping and dining locally while promoting the safety of both our businesses and our patrons."

City of Concord COVID-19 update: most City facilities closed to the public
Wednesday, March 18, 2020

CONCORD – Concord City Manager Lloyd Payne directed staff to close most City facilities to the public effective 5:00 p.m. on March 18, 2020. Payne's decision was the latest step taken by the City of Concord to safeguard City staff and the public during the continued threat and spread of COVID-19.

In order to minimize exposure to the virus and slow the spread, all City of Concord facilities will be closed to the public until further notice with the following exceptions:

  • Warehouse and Fleet Shop at Brown Operations Center – we must continue to receive supplies for our staff to function
  • Concord Police Headquarters – lobby will remain open to the public for non-administrative public safety needs
  • Rider Transit Center – will remain open to assist customers
  • Concord-Padgett Regional Airport – will remain open to assist customers

As the situation changes, these locations will be reassessed and restricted or closed if needed.  City Council meetings and other public body meetings will be assessed by Mayor Dusch and the City Council to determine if they are essential to hold.  Any scheduled bid openings, required by State law, will be conducted at the Brown Operations Center Ready Room with social distancing for all attendees.

"Our primary focus remains on the efficient delivery of essential services to the citizens of Concord," said Payne "I feel this measure is necessary in order to have City personnel available to deliver these services to our community.  We are Team Concord – strong and resilient, and we will endure this crisis together.  We will not panic but rather remain the calm in the midst of this storm.  The public rely on us – we will continue to come through for them."

Payne instructed staff to provide adequate signage and contact information at each closed facility to help customers understand the closure and how they can reach staff. He also reminded staff to use technology instead of in-person meetings, and to otherwise be safe and follow recommendations of the CDC and other health officials.

The City reemphasizes that all customers should use online and phone services as an alternative to in-person interactions in City facilities. Utility bill information and payments, service connections, work order requests, and many more features are available online at We also invite you to use our payment drop box outside of City Hall or mail your utility payment as an alternative to paying in person. As always, our Customer Care Team is available to serve you over the phone, weekdays from 7:30 a.m. through 5:30 p.m., at 704-920-5555.

Earlier today, the City released a video featuring Mayor Bill Dusch, Rev. Donald Anthony, and Police Chief Gary Gacek discussing why it is so important for all of us to do our part to slow the spread. Please continue to follow health-related resources and updates from the Cabarrus Health Alliance at, or call 704-920-1213.

City of Concord - COVID-19 Update: utility service procedure changes
Monday, March 16, 2020

City implements changes to utility service procedures during virus pandemic

CONCORD – The City of Concord joins local governments across the state in working to minimize the local transmission of coronavirus (COVID—19) while supporting community members and keeping up with changing guidance from state and federal resources.

Effective immediately and throughout the remainder of the declared State of Emergency in North Carolina, the City of Concord will not disconnect any customer’s service for non-payment, in order to give customers experiencing financial hardship extra time to make payments. The City will continue to read meters and send bills. Customers should pay what they can to avoid building up a large balance that will be harder to pay off later.  Penalties will continue to accrue on late payments.

Additionally, City of Concord technicians will continue to respond to power and water outages and other emergencies; and complete service orders – such as new connections and requested disconnections.

The City reemphasizes that all customers should use online and phone services as an alternative to in-person interactions in City facilities, including City Hall. Utility bill information and payments, service connections, work order requests, and many more features are available online at We also invite you to use our payment drop box outside of City Hall or mail your utility payment as an alternative to paying in person. As always, our Customer Care Team is available to serve you over the phone, weekdays from 7:30 a.m. through 5:30 p.m., at 704-920-5555.

Over the weekend, NC Governor Roy Cooper issued Executive Order No. 117, prohibiting mass gatherings and directing the statewide closure of K-12 public schools to limit the spread of COVID-19. This executive order defines mass gatherings as any event or convening that brings together more than 100 persons in a single room or single spaces at the same time.

Going further, the latest guidance from the Centers for Disease Control and Prevention (CDC) recommends that for the next eight weeks, organizers (whether groups or individuals) cancel or postpone in-person events that consist of 50 people or more throughout the United States.

“It is critical that everyone in our community do their part by following Governor Cooper’s executive order banning all gatherings of more than 100 people,” said Concord Mayor Bill Dusch. “The latest guidance from the CDC has gone even further, suggesting that gatherings of 50 people or more over the next eight weeks should be cancelled. Let’s all make the smart choice for the benefit of everyone.”

Previous cancellations and closures announced by the City of Concord are extended through April 15. This timeline could continue to evolve as the situation changes. This includes:

  • All Parks and Recreation programming, reservations, athletic events, recreation centers, and Lake Fisher. Call 704-920-5600 for more information.
  • All Fire Department Monday car seat checks (call 704-920-5516 if you are in a critical situation).
  • All City of Concord public education events, tours, and workshops.
  • All meetings with outside vendors or other personnel not employed by the City of Concord.

The City Manager is directing staff to adjust or cancel all internal non-essential meetings through April 15. The preference for staff is to interact with colleagues using the telephone or other technology in order to continue conducting business as much as possible. If this is not practical, meetings will be rescheduled for a later date or cancelled. All non-essential business-related travel for City employees is prohibited through April 15.

The City Manager is taking steps to ensure the continued delivery of essential services to the public. Department directors are reviewing contingency plans with staff and contractors. The City Manager has encouraged directors to keep staff up-to-date on the evolving situation, and to use their discretion within City policies to develop alternate work schedules and shifts to ensure sufficient staffing to maintain essential city services.

“We take our role in this response seriously,” said City Manager Lloyd Payne. “This pandemic truly takes everyone doing what they can to slow the spread of the virus. We not only want to contribute to this public health goal, but also ensure the safety and wellbeing of Team Concord so we can continue to provide essential services to the community.”

Please continue to follow health-related resources and updates from the Cabarrus Health Alliance at, or call 704-920-1213.

COVID-19 Update 3/14/2020 7:38 p.m.

Due to the State of North Carolina issuing a State of Emergency in response to COVID-19, the City of Concord Parks & Recreation will be closing all recreation centers, including Lake Fisher beginning Monday, March 16, 2020, until March 30, 2020.

All programming and reservations for community rooms and shelters will remain canceled until April 12, 2020.

Please continue to stay connected for more information, as Parks and Recreation will continue to monitor local and state agency directives.

All parks and greenways will remain open at this time.

For more information, please call 704-920-5600 between 8:00am-5:00pm Mon -Fri.

COVID-19 Update 3/14/2020 11:23 a.m.

As a precautionary measure, calls received by 911 communications will now have an additional screening process in response to COVID-19. You may be asked additional health and travel questions concerning you and your loved ones.

Answering yes to these questions does not mean that you or your loved ones have COVID-19. These questions help us determine if personnel need to arrive at your residence using appropriate protective equipment.

Please answer questions honestly. Your health & the health of our emergency service personnel is essential at this critical time.

COVID-19 Update 3/13/2020 -11:00 a.m. 

To help aid in the preventive measures of spreading COVID-19, we strongly encourage all customers and community members to opt to utilize online and phone services as an alternative to face to face interaction at Concord City Hall. We offer online bill pay, utility service sign up, work order submittals, and many more features online at You are also welcome to use our drop box at City Hall or mail your utility payment versus paying in person. As always, our Customer Care Team is available to serve you Monday through Friday from 7:30 AM - 5:30 PM by dialing 704-920-5555.

3/12/2020 - 5:50 p.m.: 
City of Concord Takes Precautionary Measures Under State and Local Guidance

CONCORD - The City of Concord is aware that the Cabarrus Health Alliance (CHA), Cabarrus County’s public health authority, has identified the first presumptive case of COVID-19 in a Cabarrus County resident. Please, visit for more information.

At the continued guidance of CHA and the direction of City Manager, Lloyd Payne, the City is taking precautionary measures to limit non-essential events or gatherings involving non-City Personnel between now and March 31, 2020. Further evaluation will determine the extension of this time frame. Please, see below for detailed information. As we continue to follow the direction and guidance of Cabarrus Health Alliance, additional cancelations and closings may occur.

“We take the advice of our public health and emergency management partners seriously,” said City Manager Lloyd Payne.” While we recognize these decisions are a major disruption and inconvenience to the community, we believe they are necessary to protect the health, safety, and welfare of our team members and the general public. We thank you for your understanding and partnership as we work through this challenge together.”

Parks and Recreation
The City of Concord, Parks & Recreation at the direction of both local and state officials will be suspending and postponing the following:

  • Youth basketball/softball are postponed until April 12, 2020.
  • Adult basketball is postponed until April 12, 2020.
  • All parks and recreation programming is suspended until April 12,2020.
  • All community room and shelter reservations are suspended until April 12, 2020.
  • Recreation centers will remain open with no organized activities. This is subject to change.

Parks and Recreation staff will be reaching out to all those who are impacted by these changes. You may also contact P&R staff with your concerns and questions at 704-920-5600 between the hours of 8:00 AM  and 5:00 PM Mon- Fri.

Fire Department

•  Monday car seat checks – Canceled. If you are in a critical situation, please contact 704-920-5516.

•  Public Education Events - The Fire Marshals office will be reaching out to reschedule or cancel. 

•  Smoke Detector Installations – Please contact 704-920-5517.

•  Fire Department Tours and Truck Showing – Trucks will only be shown outside for viewing purposes only. Stations are closed for touring at this time.

•  Junior Firefighter Program – Canceled Monday 3/16, 3/23, and 3/30.


The following programs are canceled through March 31 unless otherwise stated.

•  Landlord workshops scheduled for April

•  Unique Alternatives – Free College Workshop (March 12, 2020)

•  The Connect Center Program for Seniors and Veterans (March 20, 2020)

•  A Radiant Princesses Dance Team – Monday and Wednesday

•  Multi-Cultural Computer Classes – Tuesday and Thursday

•  All Section 8 Briefings 


3/12/2020 - 1:00 p.m.: Per the direction of City Manager, Lloyd Payne, the City is taking precautionary measures to limit non- essential events or gatherings involving non-City Personnel between now and March 31st, 2020. Further evaluation will determine the extension of this time frame. Each department is working through what this looks like, such as scheduled workshops, events, recreational activities, and meetings with vendors.

We will have more defined details of what this looks like for our community, by 5 PM. City Council session for tonight at 6 PM is still scheduled.

Please know that we are in continuous contact with the Cabarrus Health Alliance and urge you to utilize their COVID-19 Information Page and hotline (704-920-1213) for the must up to date information.

  • If you have a specific question, please call the CHA Health Information line at 704-920-1213. All messages will be returned by a CHA nurse within two hours if received between 8am-5pm. Please leave a good return call number.
  • You can also email and you will receive an email response.
  • During after-hours, people who have questions or concerns related to COVID-19 can call 866-462-3821 for more information. Press 1 for English or to ask for a language interpreter. Spanish speakers should press 2. To submit questions online, go to and select "Chat."