COMMUNITY NEWS

Update for utility customers: temporary payment policies in place
Wednesday, July 22, 2020

Temporary utility payment policies in place (updated July 22, 2020)

Governor Cooper has informed municipalities and other utility providers that Executive Order 142 will expire July 29, meaning normal utility billing will resume July 30. We encourage customers who have accrued an unpaid balance of any amount to contact us at 704-920-5555 to establish a payment plan. We understand the financial hardship the COVID-19 pandemic has brought to many customers and our team stands ready to help through this difficult time.

Several statewide Executive Orders temporarily suspended residential utility service disconnections and waived penalties, fees, and interest on amounts due between March 31 and July 29. Payments due before March 31 will be subject to disconnection beginning July 30. If you have an unpaid balance on your account, please contact Customer Care at 704-920-5555 to establish a payment plan and avoid disconnection.

Customers will have at least a six-month period beginning July 30 to pay off unpaid balances that came due between March 31-July 29. Unpaid balances prior to or after this timeframe will be due according to our typical policies. Please contact Customer Care at 704-920-5555 with any questions or concerns regarding payment on your utility account, or if you are having trouble paying your bills. We thank our customers who have remained current or have paid what they are able during this time, and look forward to working with you.

Background information:

Consistent with Executive Order 124 issued by Governor Cooper on March 31, 2020, and as amended by Executive Order 142 on May 30, the City of Concord will neither disconnect utility accounts for nonpayment, assess new late payment fees, nor collect late payment fees that were imposed on accounts as of March 31 for at least 120 days (through July 29, 2020).

Upon expiration of this order, City of Concord staff is prepared to discuss reasonable payment arrangements for those who incur a delinquency from March 31 through July 29, as stated in Section C of the Executive Order. Payment arrangements may be extended for at least a six-month period for the amounts that accrued over the effective period, including any extension of Executive Order 124. The six-month payoff period shall be calculated from the date of the termination of Executive Order 124 or related Executive Orders extending the effective period. 

Customers should contact the Customer Care team at 704-920-5555 to discuss the City of Concord's response to this order, including reconnection of terminated service, payment options, or other concerns.

City Council adopted a resolution to guide these policies on July 9, 2020. Click here for more information.