COMMUNITY NEWS

Update for utility customers: temporary payment policies in place (updated 6/1/2020)
Monday, June 1, 2020

Temporary utility payment policies in place (updated June 1, 2020)

Consistent with Executive Order 124 issued by Governor Cooper on March 31, 2020, and as amended by Executive Order 142 on May 30, the City of Concord will neither disconnect utility accounts for nonpayment, assess new late payment fees, nor collect late payment fees that were imposed on accounts as of March 31 for at least 120 days (through July 29, 2020).

Upon expiration of this order, City of Concord staff is prepared to discuss reasonable payment arrangements for those who incur a delinquency from March 31 through July 29, as stated in Section C of the Executive Order. Payment arrangements may be extended for at least a six-month period for the amounts that accrued over the effective period, including any extension of Executive Order 124. The six-month payoff period shall be calculated from the date of the termination of Executive Order 124 or related Executive Orders extending the effective period. 

Customers should contact the Customer Care team at 704-920-5555 to discuss the City of Concord's response to this order, including reconnection of terminated service, payment options, or other concerns.