Bethany Ledwell named Communications Director
Friday, March 16, 2018

CONCORD – City Manager Brian Hiatt and incoming City Manager Lloyd Payne have named Bethany Ledwell as Concord's next Communications Director effective March 26. Ledwell has worked for the City of Concord for over 15 years, and has been serving in the role on an interim basis since former director Vicki Callicutt left for a position with Union County Emergency Communications.

"We are excited to have the right team in place in Communications to lead us into the future," said Hiatt.

The City's Communications Department includes the Emergency Communications Center and the Radio Shop. The Emergency Communications is Concord's 911 Public Safety Answering Point and dispatches police, fire, and other City departments around the clock. The Radio Shop provides installation and maintenance of communications equipment with City of Concord facilities and vehicles. It also provides maintenance of the telephone systems and other electronic equipment for the City of Concord.

"Bethany is a valuable team member to the City of Concord," said Payne. "She has a proven track record and will ensure the Communications Department is well prepared to face the current and future growth of the City. I am excited about her joining the senior leadership team and look forward to work with her."

"Mrs. Ledwell will be an outstanding addition to our Public Safety leadership team," said Deputy City Manager Merl Hamilton. "Her already strong relationship with Police, Fire, Emergency Management, and other City Departments gives her a strong foundation to manage her department into the future."

Ledwell began her career with the City of Concord in 2002 as a telecommunicator. She was promoted to shift supervisor in 2006, and to 911 Communications Center Manager in 2014. Bethany holds memberships with the Association of Public-Safety Communications Officials (APCO) and the National Emergency Number Association (NENA), and is a certified Emergency Number Professional (ENP).

She is also certified with the North Carolina Department of Justice as a Criminal Justice Instructor and North Carolina Sheriff’s Education and Training Standards Commission Telecommunicator Instructor.

"I am honored to have been selected for the Communications Director position and will proudly serve the citizens of Concord," said Ledwell. "Our community is blessed with amazing Communications and Shop staff members and I thank them for their continued hard work and dedication to our profession."

Ledwell has been a Cabarrus County resident for over 30 years. Her and husband Robert, a Captain with Concord Police Department, have been married for 12 years and have four children. Bethany enjoys spending time with her family and being a busy soccer and dance mom. Bethany is an avid sports fan and loves the Tar Heels, Panthers, and Red Sox. The family attends He’s Alive Church in Kannapolis.