City of Concord launches “Smart Community” project to upgrade water and electric infrastructure for all customers
Thursday, May 26, 2016

Investment in new technologies to bring benefits to customers

CONCORD – The City of Concord announced today details of its planned advanced metering infrastructure upgrade. The investment will provide City utility customers a system-wide upgrade of electric and water infrastructure, as well as the introduction of new online portal with tools to help customers take better control of their energy and water use. The new technology will be installed starting in the summer of 2016, with the customer portal being offered sometime in 2017.

The project has been named Smart Community, reflective of the enhanced communication and other benefits that will be available to customers, including: 

  • Faster restoration after electric outages
  • Improved customer service
  • Remote electric meter activation
  • Enhanced water leak detection
  • Online portal with utility management tools for all customers
  • The ability to reconcile energy and water use concerns more quickly
  • Environmental benefits due to reduced emissions from City vehicles

Keeping customers aware of the deployment process and informed of anticipated benefits is a priority for City officials. The City is developing a comprehensive communication plan, including website updates and a variety of informational materials.

“This project is built upon the concept of placing our customers first and providing the best possible service,” said Brian Hiatt, City Manager. “So we have developed a comprehensive, customer-focused education plan that is designed to meet their needs, while complementing our technology.”

The City of Concord will offer continued customer support and outreach throughout the Smart Community electric and water infrastructure upgrade. For more information, visit