City of Concord Hurricane Florence update – Wednesday 9/12
Wednesday, September 12, 2018

Click here for an update from Cabarrus County as of September 13, including information on rescheduling the Household Hazardous Waste collection event originally planned for September 15.

CONCORD – As Hurricane Florence approaches, the City of Concord is taking steps to ensure organizational preparedness. While the predicted track through the Carolinas continues to fluctuate, it is becoming clear that our area will face many days of heavy rain beginning this weekend which could lead to associated hazards like flooding, downed trees, and power outages. The City’s staff leadership team met this morning to discuss preparations and critical messages for the public.

Key preparations by the City of Concord:

  • Preparing the Emergency Operations Center (EOC) and entering into a monitoring stage so it may be staffed at partial or full levels if needed.
  • Ensuring all public safety, public works, utilities, administrative, and other departments have staff on-call over the weekend and prepared to enter into 12-hour operational shifts as necessary.
  • Notifying vendors and contractors to be on stand-by.
  • Checking and optimizing all City facilities, equipment, specialized gear, vehicles, and fuel supply for the coming weather and response. Securing items that could be blown or storing them indoors.
  • Staging inventory ranging from electric repair materials to rain gear and batteries.
  • Ensuring storm drains are clear and erosion control measures are followed on construction sites.
  • Reviewing road and facility closing procedures; preparing barricades, signage, and other equipment.

Now is the time to prepare - critical messages for the public:

  • Only call 911 if you are experiencing a life-threatening emergency.
  • Concord Electric customers should call 704-920-5555 to report an outage. An interactive voice response system (IVR) is in place and can process eight times the calls that a live operator could handle. The system provides customers with fast, efficient outage call management and processing including current restoration efforts, estimated time of restoration, and a restoration call back. Please be patient if the system is temporarily overloaded.
  • If you have changed your phone number since establishing utility service, call 704-920-5555 to update the phone number associated with your utility account in advance of an outage so the system can correctly pair your phone number with your location.
  • Duke Energy customers should visit
  • For safety, crews are unable to begin restoring power until sustained winds are below 30 MPH.
  • Do not attach a portable generator into your building’s electrical system without the assistance of a qualified technician. For more about preventing accidental injury to your family and utility workers visit
  • Any intersection with a traffic signal that has lost power should be treated as a four-way-stop.
  • Remove all garbage and recycling carts from the curb and secure them after this week’s collection.
  • Refrain from placing yard waste or bulky items at the curb if possible.
  • Cabarrus County is responsible for sheltering, if needed. Details:
  • Monitor local media and government resources for official news and information. The City of Concord keeps the public informed through postings on, social media accounts (FacebookTwitterNextdoor), and through the BlackBoard Connect notification service.
  • Visit ( en español),, or download the ReadyNC mobile app to learn more about how to be better prepared and how to protect your family and pets during emergencies.

Prior updates
Concord encourages practical preparation in advance of Florence