eCare Customer Account Information System

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Temporary utility payment policies in place (updated June 1, 2020)

Consistent with Executive Order 124 issued by Governor Cooper on March 31, 2020, and as amended by Executive Order 142 on May 30, the City of Concord will neither disconnect utility accounts for nonpayment, assess new late payment fees, nor collect late payment fees that were imposed on accounts as of March 31 for at least 120 days (through July 29, 2020).

Upon expiration of this order, City of Concord staff is prepared to discuss reasonable payment arrangements for those who incur a delinquency from March 31 through July 29, as stated in Section C of the Executive Order. Payment arrangements may be extended for at least a six-month period for the amounts that accrued over the effective period, including any extension of Executive Order 124. The six-month payoff period shall be calculated from the date of the termination of Executive Order 124 or related Executive Orders extending the effective period. 

Customers should contact the Customer Care team at 704-920-5555 to discuss the City of Concord's response to this order, including reconnection of terminated service, payment options, or other concerns.


eBilling and Auto Pay

To sign up for eBilling enter your account number and PIN below. If you have not signed up previously please select "Sign up now". You will need a copy of your billing statement. If you have previously signed up but have forgotten your password, please select "forgot password". Once you’ve logged into your account, select "Sign up for eBilling" from the main menu on the left and complete the information to update eBilling status. For AutoPay, select "Log into Invoice Cloud" from the Main menu, "My Profile", "AutoPay".