Utilities Billing

Temporary utility payment policies in place (updated July 9, 2020)

Consistent with Executive Order 124 issued by Governor Cooper on March 31, 2020, and as amended by Executive Order 142 on May 30, the City of Concord will neither disconnect utility accounts for nonpayment, assess new late payment fees, nor collect late payment fees that were imposed on accounts as of March 31 for at least 120 days (through July 29, 2020).

Upon expiration of this order, City of Concord staff is prepared to discuss reasonable payment arrangements for those who incur a delinquency from March 31 through July 29, as stated in Section C of the Executive Order. Payment arrangements may be extended for at least a six-month period for the amounts that accrued over the effective period, including any extension of Executive Order 124. The six-month payoff period shall be calculated from the date of the termination of Executive Order 124 or related Executive Orders extending the effective period. 

Customers should contact the Customer Care team at 704-920-5555 to discuss the City of Concord's response to this order, including reconnection of terminated service, payment options, or other concerns.

City Council adopted a resolution to guide these policies on July 9, 2020. Click here for more information.

Division Supervisor

Dameka Reed, Utility Billing Manager
(704) 920-5255
 

Kelly Morgan, Senior Meter Technician, 704-920-5252
Lisa Blackmon, Utility Billing Specialist, 704-920-5254
Jennifer Hargett, Utility Billing Specialist, 704-920-5253
Amanda Blankenship, Utility Billing Specialist, 704-920-5258
Daniel Criscoe, Utility Billing Specialist, 704-920-5256
Heather Horne, Utility Billing Specialist, 704-920-5259
Telleia Little , Utility Billing Specialist, 704-920-5257

 

The City has implemented a lock box payment processing program. To assist us in providing you the most efficient processing of your utility payment, please use the return envelope and billing stub provided to you each month.

 

Our new payment processing address is: 

City of Concord
PO Box 580469
Charlotte, NC 28258-0469

Written inquiries and correspondence concerning your utility account or other city issues please use:

City of Concord
PO Box 308
Concord, NC 28026-0308

Frequently Asked Questions:

Q. When are utility bills mailed?

A. 10th, 20th, 30th of each month

Q. Blocked meters, locked gates, etc. -- How to handle?

A. Notify meter reading and we can make arrangements to read at a mutually convenient time.

Q. When are utility bills due?

A. Upon receipt, and considered past due if not paid on the 25th day from the bill date by 2:00 p.m.

Q. Do you charge a "late fee"?

A. Yes. A Utility Late Fee of 1-1/2 percent will be charged on all unpaid balances.

Q. When is disconnection of past due accounts?

A. An account is disconnected the 45th day from the bill date. Please note that delinquent accounts are turned over to a collection agency and may affect your credit report. Click here to learn more.

Q. What are the current basic water and sewer rates?

A. See Fees & Charges Schedule

Q. What are the current electric rates?

A. See Fees & Charges Schedule

Q. How can I help my neighbor?

A. Neighbor Helping Neighbor Program