Utilities Billing

Temporary utility payment policies in place (updated July 22, 2020)

Governor Cooper has informed municipalities and other utility providers that Executive Order 142 will expire July 29, meaning normal utility billing will resume July 30. We encourage customers who have accrued an unpaid balance of any amount to contact us at 704-920-5555 to establish a payment plan. We understand the financial hardship the COVID-19 pandemic has brought to many customers and our team stands ready to help through this difficult time.

Several statewide Executive Orders temporarily suspended residential utility service disconnections and waived penalties, fees, and interest on amounts due between March 31 and July 29. Payments due before March 31 will be subject to disconnection beginning July 30. If you have an unpaid balance on your account, please contact Customer Care at 704-920-5555 to establish a payment plan and avoid disconnection.

Customers will have at least a six-month period beginning July 30 to pay off unpaid balances that came due between March 31-July 29. Unpaid balances prior to or after this timeframe will be due according to our typical policies. Please contact Customer Care at 704-920-5555 with any questions or concerns regarding payment on your utility account, or if you are having trouble paying your bills. We thank our customers who have remained current or have paid what they are able during this time, and look forward to working with you. Click here for additional information.

Division Supervisor

Dameka Reed, Utility Billing Manager
(704) 920-5255
 

Kelly Morgan, Senior Meter Technician, 704-920-5252
Lisa Blackmon, Utility Billing Specialist, 704-920-5254
Jennifer Hargett, Utility Billing Specialist, 704-920-5253
Amanda Blankenship, Utility Billing Specialist, 704-920-5258
Daniel Criscoe, Utility Billing Specialist, 704-920-5256
Heather Horne, Utility Billing Specialist, 704-920-5259
Telleia Little , Utility Billing Specialist, 704-920-5257

 

The City has implemented a lock box payment processing program. To assist us in providing you the most efficient processing of your utility payment, please use the return envelope and billing stub provided to you each month.

 

Our new payment processing address is: 

City of Concord
PO Box 580469
Charlotte, NC 28258-0469

Written inquiries and correspondence concerning your utility account or other city issues please use:

City of Concord
PO Box 308
Concord, NC 28026-0308

Frequently Asked Questions:

Q. When are utility bills mailed?

A. 10th, 20th, 30th of each month

Q. Blocked meters, locked gates, etc. -- How to handle?

A. Notify meter reading and we can make arrangements to read at a mutually convenient time.

Q. When are utility bills due?

A. Upon receipt, and considered past due if not paid on the 25th day from the bill date by 2:00 p.m.

Q. Do you charge a "late fee"?

A. Yes. A Utility Late Fee of 1-1/2 percent will be charged on all unpaid balances.

Q. When is disconnection of past due accounts?

A. An account is disconnected the 45th day from the bill date. Please note that delinquent accounts are turned over to a collection agency and may affect your credit report. Click here to learn more.

Q. What are the current basic water and sewer rates?

A. See Fees & Charges Schedule

Q. What are the current electric rates?

A. See Fees & Charges Schedule

Q. How can I help my neighbor?

A. Neighbor Helping Neighbor Program