City Hall Blog (archived)

Staying safe: how we deliver City waste and recycling collection services during inclement weather

As the season of colder temperatures and winter weather approaches, so does the risk of unsafe road conditions. We want to remind everyone of the City policy for garbage and recycling collection if we experience unsafe road conditions due to adverse weather.
The City of Concord’s goal is to provide reliable and cost-effective solid waste and recycling collection for City residents throughout the year. When adverse weather occurs that may impact or interrupt these services, every reasonable effort will be made to minimize the interruption and to resume collection service as soon as road conditions will allow.
The three major factors in our decision of whether to operate are:
  1. The safety of the traveling public and pedestrians, such as children playing on the side of the road, and the collection operator.
  2. The weight of a collection truck is 50,000 to 60,000 pounds, which is 10 to 15 times more than a personal vehicle. These heavy trucks are extremely difficult to move freely around obstacles and to operate in stop and go situations during snowy and/or icy road conditions. In some cases, it may not even be safe for residents to walk and put materials out, or to get in and out of vehicles.
  3. The extended amount of time it takes to fully clear roads. Clearing roads can be treacherous; even though the road may be clear in front of your home, they may remain unsafe elsewhere in your neighborhood. In addition, the City of Concord Transportation Department and NCDOT clear snow and ice from designated “bare pavement” routes first, only moving into residential areas once those major routes are safe.
The decision to delay or cancel operations will be made jointly by City of Concord and contract collector officials by no later than 5:00 a.m. on the morning following adverse weather. 
If operations are cancelled for one day, collection crews will operate on a delayed schedule, resuming collection the next day and completing the weekly schedule on Saturday. 
If the weather does not permit collection crews to operate for more than two days, collection will resume for the regularly scheduled collection day, skipping those days missed until the following week. The normal collection schedule will resume the following Monday.
Daily schedule changes will be posted immediately on the City web site, to affected neighborhoods using Connect CTY messaging updates, and on local news broadcasts where possible. News releases to local media will be issued daily.
We thank you in advance for your patience and understanding as we strive to deliver safe and reliable services.