Customer Care

Online Utility Application Services

Our Invoice Cloud portal and IVR line will be temporarily unavailable during system maintenance on Sunday morning, September 15, 2019, from 5:00 AM - 8:00 AM EDT. During this time you will not be able to pay your utility bill online or through our IVR system.

Start new service, move existing service, or stop service.  

Click here to access our Online Utility Application.  

Water Loss Protection Plan

Effective July 1, 2019, the City of Concord is able to assist customers who experience high water bills due to unexpected leaks with a new program that provides a 100 percent leak adjustment. The program allows a customer to receive this adjustment one time over a 24-month period.  Click here to learn more.

Need more time to pay your utility bill?

Customers may need more time to pay their utility bill. City staff are available to discuss payment arrangements which will allow the customer to request an extension of time when paying their bill. Click here to learn more about the City’s Payment Agreement option.

Midland Customers Only

For information regarding Midland Capital Recovery Fee, please download Midland Capital Recovery Fee FAQ.

If you have any issues with the site, please call Customer Care at 704-920-5555.

Billing Issues

If you feel your bill is incorrect and cannot resolve your complaint with a Customer Care Representative, the customer has the right to request a review by the municipality's Customer Care Manager. You may contact the Customer Care Manager at (704) 920-5240 between the hours of 8:00 am and 5:00 pm Monday through Friday. If you believe a bill is in error, bring the bill and any other supporting documents to the Customer Service Manager at City Hall, 35 Cabarrus Avenue West. You may also fax the information to 704-920-6953 or e-mail us.

Frequently asked questions:

Q. When is cut off day?

A. 45th day from bill date.

Q. How much are deposits?

A. $150.00 Electric and $75.00 Water/Sewer.

Q. Where are you located?

A. 35 Cabarrus Avenue West, Concord, NC 28025.

Budget Billing Information

The Utility Budget Billing Application is available online. Please click the link below to fill out the application.

Utility Budget Billing Application Form

Budget Billing FAQ

  

Bank Draft Information

NEW! Online Bank Draft Form  

Contact collections@concordnc.gov if you need assistance.