Customer Care

Temporary utility payment policies in place

Consistent with Executive Order 124 issued by Governor Cooper on March 31, 2020, the City of Concord will neither disconnect utility accounts for nonpayment, assess new late payment fees, nor collect late payment fees that were imposed on accounts as of March 31 for at least 60 days (through May 31, 2020).

Customers that were disconnected for nonpayment prior to March 31, 2020 will be reconnected if the customer contacts the Customer Care Center to make payment arrangements for the outstanding balance.

City of Concord staff is prepared to discuss reasonable payment arrangements as stated in Section C of the Executive Order. Payment arrangements may be extended for at least a six-month period for the amounts that accrued over the effective period, including any extension of Executive Order 124 and 180 days thereafter. The six-month payoff period shall be calculated from the date of the termination of Executive Order 124. 

Customers should contact the Customer Care team at 704-920-5555 to discuss the City of Concord's response to this order, including reconnection of terminated service, payment options, or other concerns.

Online Utility Application Services

Start new service, move existing service, or stop service.  

Click here to access our Online Utility Application.  

Water Loss Protection Plan

Effective July 1, 2019, the City of Concord is able to assist customers who experience high water bills due to unexpected leaks with a new program that provides a 100 percent leak adjustment. The program allows a customer to receive this adjustment one time over a 24-month period.  Click here to learn more.

Need more time to pay your utility bill?

Customers may need more time to pay their utility bill. City staff are available to discuss payment arrangements which will allow the customer to request an extension of time when paying their bill. Click here to learn more about the City’s Payment Agreement option.

Learn about our Neighbor Helping Neighbor program.

Midland Customers Only

For information regarding Midland Capital Recovery Fee, please download Midland Capital Recovery Fee FAQ.

If you have any issues with the site, please call Customer Care at 704-920-5555.

Billing Issues

If you feel your bill is incorrect and cannot resolve your complaint with a Customer Care Representative, the customer has the right to request a review by the municipality's Customer Care Manager. You may contact the Customer Care Manager at (704) 920-5240 between the hours of 8:00 am and 5:00 pm Monday through Friday. If you believe a bill is in error, bring the bill and any other supporting documents to the Customer Service Manager at City Hall, 35 Cabarrus Avenue West. You may also fax the information to 704-920-6953 or e-mail us.

Frequently asked questions:

Q. When is cut off day?

A. 45th day from bill date.

Q. How much are deposits?

A. $150.00 Electric and $75.00 Water/Sewer.

Q. Where are you located?

A. 35 Cabarrus Avenue West, Concord, NC 28025.


Budget Billing Information

The Utility Budget Billing Application is available online. Please click the link below to fill out the application.

Utility Budget Billing Application Form

Budget Billing FAQ


Autopay Information

NEW! Online Autopay Form  

Contact if you need assistance.