Customer Care

New Online Utility Application Services

Start new service, move existing service, or stop service.  

Click here to access the new Online Utility Application Services.  

If you have any issues with the site, please call Customer Care at 704-920-5555.

Billing Issues

If you feel your bill is incorrect and cannot resolve your complaint with a Customer Care Representative, the customer has the right to request a review by the municipality's Customer Care Manager. You may contact the Customer Care Manager at (704) 920-5240 between the hours of 8:00 am and 5:00 pm Monday through Friday. If you believe a bill is in error, bring the bill and any other supporting documents to the Customer Service Manager at City Hall, 35 Cabarrus Avenue West. You may also fax the information to 704-920-6953 or e-mail us.

Frequently asked questions:

Q. When is cut off day?

A. 45th day from bill date.

Q. How much are deposits?

A. $150.00 Electric and $75.00 Water/Sewer.

Q. Where are you located?

A. 35 Cabarrus Avenue West, Concord, NC 28025.

Budget Billing Information

The Utility Budget Billing Application is available as a downloadable Adobe Acrobat form. You must have Adobe Acrobat Reader to view this form.

Utility Budget Billing Application Form

Budget Billing Instructions

Budget Billing FAQ


Mail your completed Utility Budget Billing Application to:

Customer Care
35 Cabarrus Avenue West
P.O. Box 308
Concord, NC 28026

Email or fax your completed form to: or fax to 704-920-6953.  (Please do not email zip files as they are not allowed by our email system.)


Bank Draft Information

NEW! Online Bank Draft Form  

Contact if you need assistance.