Customer Care

Online Utility Application Services

Start new service, move existing service, or stop service.  

Click here to access our Online Utility Application.  

Midland Customers Only

For information regarding Midland Capital Recovery Fee, please download Midland Capital Recovery Fee FAQ.

If you have any issues with the site, please call Customer Care at 704-920-5555.

Billing Issues

If you feel your bill is incorrect and cannot resolve your complaint with a Customer Care Representative, the customer has the right to request a review by the municipality's Customer Care Manager. You may contact the Customer Care Manager at (704) 920-5240 between the hours of 8:00 am and 5:00 pm Monday through Friday. If you believe a bill is in error, bring the bill and any other supporting documents to the Customer Service Manager at City Hall, 35 Cabarrus Avenue West. You may also fax the information to 704-920-6953 or e-mail us.

Frequently asked questions:

Q. When is cut off day?

A. 45th day from bill date.

Q. How much are deposits?

A. $150.00 Electric and $75.00 Water/Sewer.

Q. Where are you located?

A. 35 Cabarrus Avenue West, Concord, NC 28025.

Budget Billing Information

The Utility Budget Billing Application is available online. Please click the link below to fill out the application.

Utility Budget Billing Application Form

Budget Billing FAQ

  

Bank Draft Information

NEW! Online Bank Draft Form  

Contact collections@concordnc.gov if you need assistance.