News & Events

Aviation Department Customer Service Survey Added to Airport Website

Thursday, August 4, 2016

City of Concord Aviation Department staff provide the above and below the wing services ("FBO Services") to all aircraft that fly into the Concord Regional Airport.

We recently added a very quick Customer Service Survey to get feedback on our FBO customer's experience. At Concord Regional Airport we are committed to providing you an excellent customer experience using our facilities and services.

If you are a general aviation pilot or customer, please take a moment to let us know how we are doing. Based on your most recent experience, please rate our facilities and services on this recently created survey form.

Our FBO Customers can also now fill out a similar Service Request Form on line to let us know when they will be arriving and what services they might need upon arrival.  That form is also available on the airport website under the FBO service request tab.


Allegiant Surprises Teachers and Staff at Wolf Meadow Elementary

Monday, August 1, 2016

Independent Tribune News Article

Posted: Monday, August 1, 2016 11:24 am

CONCORD — When Tammy Irvin learned the news that she and the rest of the staff of Wolf Meadow Elementary School were receiving free round-trip tickets to Florida from Allegiant Air, she immediately shrieked for joy and jumped up onto her chair in excitement.

“I didn’t believe it,” said Irvin, the kindergarten lead teacher at Wolf Meadow Elementary School. “We’ve got $50 Walmart cards in the past, but nothing of this magnitude.”

Allegiant Air officials visited the Wolf Meadow on Thursday and gave vouchers to the school’s roughly 100 staff members. The vouchers are valued at $200 each, with Allegiant giving away about $20,000 worth of flights.

Thursday’s giveaway is part of Allegiant’s ongoing $1 Million Summer promotion in which the company is giving away $1 million in airfare throughout the summer.

Brandon Myers, with Allegiant, said they chose Wolf Meadow Elementary School as a recipient of the giveaway after reading in the Independent Tribune about how Wolf Meadow is currently the only year- round school operating in Cabarrus County.

“It’s the first year the school is going year round, so I thought it’d be a good idea to come out here and surprise the entire staff, thank them for their hard work they’ve been doing,” Myers said. “I did not expect them to jump up on the table and scream like that. Usually folks get excited about free flights, but that was certainly a reaction I didn’t expect, but it was awesome to see.”

The school’s staff started earlier than other schools in the area, on July 14 and students returning July 20, after ending last school year on June 10. Other schools in Cabarrus County go back to school on Aug. 29. This is the first year of Wolf Meadow’s year-round schedule.

“There is not enough ways we can spoil our teachers,” said Dr. Adam Auerbach, principal at Wolf Meadow Elementary School. “They are underpaid, overworked — this staff was selfless. They gave up their summer to come back early for the kids, so it’s great to see them rewarded for what they do every day by a company that’s going to give 100 people roundtrip airfare.”

The round trip tickets are for flights out of Concord Regional Airport with Allegiant’s current service from Concord including nonstop flights to three destinations in Florida: Fort Lauderdale, Orlando and Tampa / St. Pete.

About Allegiant Air

In October, Allegiant will add Punta Gorda Airport to their destinations.

Allegiant Air’s expansion comes thanks to the City of Concord working to develop the Concord Regional Airport for more airline services.

Concord Regional Airport officials are constructing a $6.5 million terminal that will be roughly 32,000 square feet. About 90 percent of the construction cost will be paid with federal funding and the rest will be split between state funding and the City of Concord. Concord’s portion looks to be about $325,000, according to Concord Regional Airport Director Rick Cloutier, Officials should start using the terminal by September.

Officials are also working on a $5.7 million parking deck with 700 parking spaces. The construction of the parking deck will be funded by the City of Concord, in order to charge parking fees and generate revenue. City council still has to vote on the parking fee structure, but Cloutier said the fees look to run $4 a day for uncovered parking and $5 a day for covered parking.

Allegiant Air is currently the only commercial airline service operating out of Concord, and the airport can handle about 10 flights a week.

But the construction of the new terminal and parking deck — which look to be in operation by September — will allow the airport to offer up to about 30 flights a week. The increase could generate another $20 to $30 million a year in economic impact, Cloutier said. Currently, the Concord Regional Airport’s economic impact on the region is about $200 million.

Allegiant alone has had a huge impact on Concord Regional Airport already. From December 2013 to about May 2016, Allegiant has served more than 200,000 customers through Concord Regional Airport.

Cloutier was also attended Wolf Meadow on Thursday, helping pass out the vouchers to the teachers who will now be able to fly with Allegiant for free from Concord Regional Airport.


Allegiant Announces Another New Destination From Concord Regional Airport

Tuesday, June 28, 2016

Celebrating the upcoming holiday travel season Allegiant announced today several additional flight destinations and non stop routes on its network.  One of those new routes is a new destination for Concord Regional Airport which will begin in October.

Beginning on October 5, 2016, Passengers can fly non-stop three times a week to Punta Gorda Airport (PDG) that serves the Ft. Myers area on the west coast of Florida.


In addition, Allegiant launched its "Christmas in July" sweepstakes to provide some lucky winners with seats on the inaugural flight for themselves and a guest.

Local travelers who would like to enter to win can do so on Allegiant's Facebook page at The "Christmas in July" sweepstakes is part of Allegiant's ongoing $1 Million Summer, a promotion in which the company is giving away $1 million in airfare throughout the summer. For more information on Allegiant's $1 Million Summer, visit




Expansion keeps business booming at Concord Regional Airport

Tuesday, June 7, 2016

Independent Tribune Article

Posted: Sunday, June 5, 2016 8:04 am | Updated: 8:07 am, Sun Jun 5, 2016.

By Michael Knox 704-789-9133


CONCORD — Four different airlines are eyeing Concord Regional Airport, thanks to the construction of a new terminal and parking deck that should be ready to use by September.

Concord Regional Airport is constructing a $6.5 million terminal that will be about 32,000 square feet. About 90 percent of the construction cost will be paid with federal funding and the rest will be split between state funding and the City of Concord. Concord’s portion will be about $325,000, according to Concord Regional Airport Director Rick Cloutier,

A $5.7 million parking deck with 700 parking spaces is also being built. The parking deck will be funded by the City of Concord, which will charge parking fees to generate revenue. Concord City Council still has to vote on the parking fee structure, but Cloutier said the fees look to run $4 a day for uncovered parking and $5 a day for covered parking.

“The revenue from the parking deck will surpass our debt service, which will increase revenue every year to the airport,” Cloutier said.

Cloutier said that regional airports are revenue generators and for every $1 spent on airport improvements, that typically generates about $20 in product.

Currently, the Concord Regional Airport’s economic impact on the region is about $200 million. But Cloutier can see that increasing. Allegiant Air is currently the only commercial airline service operating out of Concord, and the airport can handle about 10 flights a week.

The construction of the new terminal and parking deck — which should be in operation by September — will allow the airport to offer up to about 30 flights a week. The increase could generate another $20 to $30 million a year in economic impact, Cloutier said.

Cloutier said they are in discussions with four airlines interested in offering services through Concord Regional Airport. Because they are still in discussion phases, Cloutier could not say who the airlines were or the destinations they look to offer, but he did say services look to be to destinations in the north and to the west.

“What I can tell you is we are in discussions with destinations we don’t currently service now and not projected to be served by the new Allegiant announcements,” Cloutier said.

Allegiant Air is expected to make an announcement on June 28 about new destinations and additional flights to current destinations from Concord Regional Airport.

Cloutier said they have four airlines looking, but the airport could realistically only accommodate two of the airlines.

“It depends on their number of operations and how that works out with Allegiant’s increase of operations, but we could accommodate another two more, again with limited operations,” Cloutier said.

Allegiant offers flights to the Orlando Sanford International Airport; St. Petersburg-Clearwater International Airport; and Ft. Lauderdale International Airport. 

Allegiant has had a huge impact on the airport. From December 2013 to about May 2016, Allegiant served more than 200,000 customers through Concord Regional Airport.

Of those customers, about 32 percent come from “away airports,” Cloutier said. He said there are many residents from Florida who have family in Cabarrus County and customers also fly to Concord for the local attractions, such as Charlotte Motor Speedway. But patrons also uses Allegiant, because of its cheap flights, flying into Concord to then make plans to travel in the region.

The average flight on Allegiant at Concord Regional Airport is $55 one way. People fly into Concord, get a rental car and travel to Boone or Childress Vineyards and other destinations.

“They are going on vacation in the region so they come in here for the low cost, they get a rental car, might spend a night or two in the Concord/Charlotte area, going to visit someplace,” Cloutier said. “It is such a low cost carrier it actually stimulates travel in the region.”

Airport Growth

Concord Regional Airport has grown so much over the years — with general aviation traffic and Allegiant’s commercial flights —officials are  having to increase the number of firefighters assigned to the airport. Federal regulations show Concord has grown enough they will now go from four firefighters dedicated to the airport to nine.

City Council is currently in its budget discussions which includes money for the airport. Cloutier is requesting a budget of $750,000 to pay for the additional firefighters. That will include the one time purchase of equipment associated with hiring the new firefighters. The need for more firefighters is compounded by the addition of the terminal and parking deck, which will only increase the airport’s growth in activity.

The increase is also pushing Cloutier to budget for five full-time police officers dedicated to the airport. Currently, the airport does not have dedicated officers, but use off-duty police officers.

Cloutier requested $550,000 to budget for the new officers and their equipment and police cars. Concord Regional Airport expects to receive reimbursement from TSA for $20 per hour per officer, which works out to about $207,500 a year in reimbursement.

Comparable to Asheville

The expansion of Concord Regional Airport will make it comparable in size to the Asheville Regional Airport, Cloutier said. The new terminal will have a concession stand area, as well as a visitors center provided by the Cabarrus County Convention and Visitors Bureau, and space for two rental car services.

Airport officials are already anticipating the need to expand in the future because of the demand patrons and airlines have for the location. There is room to expand the terminal enough to be able to add another 25 flights a week down the road and expand the parking lot to accommodate another 550 parking spaces.

“We are looking to continue to make decisions … that will serve the community and the regions with different destinations and different services than they can get in Charlotte,” Cloutier said. “We don’t ever want to compete with (Charlotte Douglas International Airport). Charlotte is a great airport with a lot of great services. A fantastic asset for us to have in the region, but this additional service with Allegiant, and our other providers, will compliment what services are available in Charlotte.”


Concord Regional Airport Moves Closer to New Terminal Opening

Monday, June 6, 2016

TWC News 14 Article

By Courtney Davis
Monday, June 6, 2016 at 05:24 PM EDT


CONCORD-- Each day the Concord Regional Airport has planes coming and going on their runway. Now, with the addition of a new commercial terminal, they hope to add even more flights, giving customers a more low-key flying experience compared to larger airports like Charlotte-Douglas International.

"If you think about that, there’s going to be a lot less people in the terminal, a lot less people going through TSA, and it’s just going to take that travel anxiety out,” said Aviation Director Rick Cloutier.

Right now the airport has three flights on average each and every day that are commercial flights, but with this new terminal here that they are building, they’ll be able to bring in up to 10 flights which will bring in about 1,500 people per day.

“It’s a great economic impact,” said Cloutier. “It’s going to bring more people to the area both inbound and outbound, and it allows us just to grow the region.”

The airport received money from the Federal Airport Improvement Program to make these additions happen. The plan also includes a new parking deck.

The plans have been in the works for a few years, and each day construction crews are hard at work framing the interior of the terminal, as well as working on the outside areas to hopefully have the project complete this fall.

Cloutier says these improvements will not only help Concord, but the whole region.

“For every dollar spent on airport improvement is a $20 input back to the community,” said Cloutier. "And each flight we bring in here increases economic impact to the region to the restaurants, to the hotels, all those types of things and will just help our economy.”

Airport officials say they hope to have the new terminal and parking deck completed by September.

They are currently in discussion with four different airlines about bringing new destinations to the terminal.


Concord Regional Airport Receives Destination Visionary Award

Monday, May 9, 2016

he Cabarrus County Convention and Visitors Bureau, Cabarrus Economic Development Corporation and Cabarrus Regional Chamber of Commerce joined together to recognize outstanding individuals and businesses and to celebrate the wins of the community at the third annual Celebrate Cabarrus Friday, May 6 at Great Wolf Lodge. Each organization presented awards of excellence for their respective areas.  

The CVB’s Golden Helmet Awards went to the following: 

  • Hotel of the Year – Hilton Garden Inn Charlotte/Concord 

  • Attraction of the Year – Hendrick Motorsports 

  • Small Business of the Year – Southern Grace Distilleries 

  • Restaurant of the Year – Gianni’s Trattoria 

  • Outstanding Ambassador – Terry Crawford, Cabarrus Economic Development Corporation 

  • Unsung Hero – Eddie Ray, North Carolina Music Hall of Fame 

  • Hospitality Professional of the Year – Dianne Eckert, Charlotte Motor Speedway 

  • Visitor Center Referral Winner – Shirley Lamoreux, Hendrick Motorsports 

  • Hometown Hero – The Avett Family 

  • Destination Visionary Award – Concord Regional Airport 


Concord Regional Airport: It’s Taking Off

Sunday, May 1, 2016

May 01, 2016 08:30AM,

Published by Jason Huddle

Cabarrus Magazine


The large aerial photos hanging on the conference room wall at Concord Regional Airport narrate how far the county has come in air travel in a short period of time.

Concord Regional was built in 1994 after a politically heated debate between Cabarrus County government (for growth) and a segment of the local citizenship (against growth) in an election year. We all know how that ended. The City now owns and operates the airport and hired Rick Cloutier as its aviation director in 2012.

Coming to Concord from Auburn-Lewiston Municipal Airport in Maine, Cloutier served as airport director there for six years. During his four years in Concord, he’s already witnessed the addition of Allegiant Airlines, which introduced commercial flights to and from Orlando and St. Petersburg, FL, in December of 2013. Fort Lauderdale followed in May 2014 and has become very popular, according to Cloutier. Allegiant has increased its number of flights since that time, now flying into and out of Concord every day of the week except Tuesday.

“Fifteen-thousand people flew on Allegiant in March alone,” Cloutier shares. “The flights were, on average, at 97 percent capacity compared to 91 percent normally.”

Spring breakers accounted for those particular numbers, but the steady increase of destination vacationers taking advantage of Concord’s commercial flights has prompted the City of Concord to expand for Allegiant with the construction of a new ramp, terminal and parking deck. The last large-scale project at the airport took place 10 years ago with the extension of the runway from 5,500 feet in length to 7,400 feet.

The ramp expansion – funded with a $4.37-million grant awarded by the Federal Aviation Administration (FAA), along with City airport monies – cost $4.9 million. The 250,000-square-yard, two-foot-thick block of concrete can accommodate three large planes – 737s and larger – and sits completed and adjacent to the new terminal construction site at the southern end of the airport. It will help traffic flow for taxiing aircraft and allow Allegiant to park their planes next to a terminal that will offer restrooms and fresh food vending. At a cost of $6.7 million, 95 percent of the funding has come from the federal and state government. The other 5 percent is basically being divided between the City of Concord and a financing agreement.

Since the current Allegiant terminal is temporary – walls and all – this new, still-basic 30,000-square-foot terminal is a definite improvement. It’s also likely to entice expanded destinations on the part of Allegiant and/or other commercial carriers to enter the race. Cloutier would not elaborate on what other airlines and, as he’s told many others who have inquired, says, “Other airlines are interested and we’ve had conversations with other airlines. We have a spring meeting with Allegiant later this month (April) and then will be able to announce other (Allegiant) destinations and frequencies.”

In 2014, the most current year for statistics, Concord Regional was the fifth busiest airport in North Carolina; no private or corporate passenger numbers were included. And Allegiant accounted for 140,000 passengers in 2015 while charter flights accounted for 40,000. Cloutier expects Concord to rise to no. 4 when 2015 rankings are released.

Adjacent to the new terminal is a two-level parking deck that will hold 650-plus vehicles and cost $5.5 million. That is being paid for with airport parking revenue. When viewing the construction site, it appears to be in a hole, but the end product will see the top parking deck sit level with the terminal ground floor. Completion of both the terminal and deck are on time and on budget at this point, and slated for completion this July.

This phase also allows Concord Regional’s general aviation and commercial aviation to be separate – a Transportation Safety Administration (TSA) requirement. The two divisions have different security requirements and, “We are also separating them so we can continue to service and grow both parts,” Cloutier explains.

Along with the changes Concord Regional is seeing in commercial aviation is the facility’s move away from housing NASCAR teams’ aircraft. Yes, some team owners still keep small planes that can carry them to race city sites, but team staff is now being transported on charter flights by the likes of Miami Air, Southwest and Xtra Airways. Hendrick, Joe Gibbs Racing and Stewart-Haas are a few of the exceptions but Roush Racing, whose older planes’ engine lives expired, now utilize charters. The cost savings is a given. Cloutier says that area sports teams, from the likes of UNC Charlotte and Davidson College, are also taking advantage of charter flights out of Concord.

That said, Allegiant Airlines announced in March that it has been named the official passenger airline of NASCAR. This first-of-its-kind multi-year partnership will afford NASCAR fans flights to 20-plus race cities, like far-away Las Vegas, Phoenix and Los Angeles. It also goes back to the aforementioned spring meeting with Allegiant, so Cabarrus Magazine readers should know the outcome by the time this issue hits the streets.

Next door to Concord Regional Airport is corporate construction on a monumental scale. At the entrance to the facility, and adjacent to Amazon, the Silverman Group is constructing spec buildings on 56 acres as part of Concord Airport Business Park’s Phase I. In the hopes of attracting industrial lessees, phases II and III will follow.

In conjunction with the construction in this corridor of the county, the NC Department of Transportation (NCDOT) and Cabarrus Rowan Metropolitan Planning Organization (CRMPO) plan to widen the 2.6-mile section of Derita Road between Poplar Tent Road and Concord Mills Boulevard. The end result will be a four-lane road with a 23-foot median and 14-foot bicycle lanes.

So, if Concord Regional is experiencing pivotal growth, will a second runway be added? Cloutier says no and stresses that one runway is able to handle a large number of planes. It’s all about coordinating air traffic.

 “You need a plane to land every three minutes for a second runway,” he says, but adds that the airport has a large tract of undeveloped land between it and Concord Mills Boulevard. In the meantime, improvements continue in the form of customer service, runway strengthening, hangar construction and airliner approaches.

Yes, Concord Regional is a smaller airport with fewer amenities than Charlotte-Douglas International. That’s appealing to many, however, especially those who fly often. And it’s right here in Cabarrus County.

“Charlotte is a great airport with a lot of great destinations,” Cloutier says. “We don’t want to compete. We’re an alternative to Charlotte.”

Article by: Kimberly Cassell

Rick Cloutier photo by Michael A. Anderson Photography

Rendering Courtesy: Concord Regional Airport