General Information

General Information

For the latest information, call the Customer Care Center at 704.920.5555 during regular business hours.

  • Place all items (garbage, recycling, yard waste, and bulky waste) at the curb between 5:00 p.m. the day before and 6:00 a.m. on your collection day.
  • Solid waste staff members locate bulky waste and yard waste with GPS-enabled devices to build daily collection routes. Locating begins at 6:00 a.m. daily.
  • If items are set out after 6:00 a.m., they may not be located and miss collection. Items that miss collection may not be collected until your next collection day.
  • Retrieve carts by 9:00 p.m. on your collection day

Approved Roll-Out Carts

  • All waste and recyclables must be placed in City provided roll-out carts.
  • Roll-out carts are property of the City and assigned to your address. Leave all rollout carts at the residence if you move.
  • Do not damage or deface assigned roll-out carts.

Proper Cart Placement

  • Position wheels towards your house.
  • Do not block driveways or sidewalks.
  • Place the roll-out carts at least 2 feet apart and 2 feet from obstructions that may interfere with cart pick up (i.e. mailboxes, fire hydrants, parked cars, etc.).

Back Yard Service Collection

  • Back yard collection service for garbage and recycling is available for customers who are physically unable to place their roll-out carts at the curb, and no person who is physically able resides or is employed in the home.
  • A statement from your physician verifying your impairment is required to receive back yard service.
  • Multiple cart customers are not eligible for this service.
  • All garbage must be in tied plastic bags before placing into the roll-out garbage cart.
  • All recyclables must be in tied, clear plastic bags before being placed into the roll-out recycling cart (for back yard collection service only).
  • If you are physically unable to place your roll-out carts at the curb, please call 704.920.5555.

Holiday Schedule or Adverse Weather Schedule Information

  • Holidays often result in changes in collection day and cart set-out date. Holiday collection schedules are available on the City web site.
  • When icy roads make it unsafe for collection trucks to travel on residential streets, collection services will be suspended out of concern for public safety. Collection will resume once road conditions are safe and will proceed in a pattern that causes the least disruption and inconvenience to customers.
  • The City’s Blackboard Connect phone messaging system is used to alert customers of changes in collection schedules. If you don’t already subscribe to this service, you can register on the City web site where you will also find daily updates on collection status.